Salesforce Data Cloud and Agentforce Developer

Develop enterprise-grade solutions on the Salesforce platform. 

Build advanced solutions using:  

Apex (Batch, Queueable, Future, Schedulable) 

Lightning Web Components (LWC) 

Visualforce (where applicable) 

Design complex data models, role hierarchies, sharing rules, and security architecture. 

Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+). 

Design and implement AI-driven solutions using: 

Salesforce Einstein (Prediction Builder, Discovery, Next Best Action) 

Einstein GPT 

Salesforce Data Cloud 

Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs. 

Build prompt-driven workflows using generative AI within Salesforce Flows. 

Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations. 

Implement real-time AI inference via Platform Events and asynchronous processing. 

Work with structured and unstructured datasets for AI model training and insights. 

Apply Responsible AI principles, data governance, and compliance standards. 

Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs. 

Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me. 

Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality. 

Build prompt-driven workflows using generative AI within Salesforce Flows. 

Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations. 

Implement real-time AI inference via Platform Events and asynchronous processing. 

Work with structured and unstructured datasets for AI model training and insights. 

Apply Responsible AI principles, data governance, and compliance standards. 

Write high-coverage, bulkified unit tests and enforce code quality standards. 

Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.  

Work with CI/CD pipelines using Azure DevOps, Copado. 

Conduct code reviews and enforce secure coding best practices. 

Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.  

Experience and Qualifications of the Role:

5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills. 

Apex classes, Controllers and Triggers 

Lightning Web Components (LWC) 

Visualforce 

SOQL & SOSL 

Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes. 

Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.  

Integration: Experience with API-based integrations, middleware, or custom connectors.  

Experience Working with Salesforce data model, security model, and sharing rules. 

Experience building custom dashboards and reports. 

3+ years’ Designing and implementing AI-driven solutions using: 

Salesforce Einstein (Prediction Builder, Discovery, Next Best Action) 

Einstein GPT 

Salesforce Data Cloud 

Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.  

Experience with Dispatch.me, invoicing, or field services is a plus.  

Bachelor’s degree in computer science, information technology, or equivalent experience.  

Salesforce Platform Developer II 

AI Specialist certification 

Data Cloud Consultant 

Salesforce Certified Platform App Builder (nice to have) 

Salesforce Admin certification