Security Officer Security Clearance Dispatch Operator

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Security Clearance Dispatch Operator in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatcher supporting an aerospace and defense location, you will coordinate communications, monitor alarm activity, document incidents, and direct response resources to help maintain a secure environment. You will provide professional customer service, maintain accurate records, and serve as a critical communication link for security-related operations. Join Allied Universal’s agile, reliable, innovative team, where caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $22.00 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to personnel, visitors, and/or contractors at an aerospace and defense location by carrying out site-specific procedures, access protocols, and emergency response activities as appropriate.
• Monitor incoming calls, radio communications, alarms, and other dispatch-related systems; accurately document and relay information to appropriate personnel and/or responding teams.
• Coordinate responses to incidents, service requests, and critical situations in a calm, problem-solving manner, following established escalation procedures.
• Maintain detailed activity logs, incident reports, dispatch records, and other required documentation in accordance with site-specific policies.
• Support access control and visitor management activities, including verifying credentials and directing authorized individuals to appropriate locations.

Minimum Requirements:

• An active DoD Secret Clearance is required.
• Experience with alarm panels is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.