Job Summary
CDO Lead : We are seeking an experienced IT Infrastructure Project Manager to lead and manage Medium/ large-scale infrastructure programs, transformation initiatives, cloud migrations, data center operations, and infrastructure service delivery projects. The ideal candidate will be responsible for planning, executing, monitoring, and delivering complex infrastructure programs while ensuring alignment with business objectives, service quality standards, budget targets, and stakeholder expectations. The role requires strong leadership capabilities, project governance expertise, vendor management experience, and a deep understanding of enterprise IT infrastructure environments including Cloud, Data Center, Network, Security, and End User Computing services.
Key Responsibilities
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.
Skill Requirements
2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.
