Who we are:

At QSR Automations, we set out each day to accomplish one thing: help restaurants create the ultimate guest experience.  For 25 years we’ve been helping restaurants of all sizes all around the world.  From kitchen automation to guest management solutions, our goal is to create and
implement the systems that make restaurants more efficient, more integrated, and more profitable.

Our vision: Making service easier for everyone.

QSR Automations is looking for a Senior Analyst, Technical Projects and Escalations!

Job Summary:

QSR Automations has an immediate opening for an exceptionally driven and highly accountable, results-oriented individual for the role of Senior Analyst, Technical Projects and Escalations.

This role will report directly to the Manager of Technical Projects. The Senior Analyst will serve as a technical liaison between various internal departments; a technical subject matter expert regarding QSR’s products and services; a point of escalation for technical defects observed in
production; and will work on various small/medium-sized projects of a technical nature.

You will be expected to:

·        
Serve as a technical subject matter expert regarding QSR’s products and services for
the Support Services team as well as other internal departments

·        
Serve as a “Tier 3 Support Analyst” to handle sensitive/nuanced issues and potential
product defects escalated from other technical teams

·        
Identify and isolate software defects discovered during troubleshooting and work with
the Product Management team to schedule/implement fixes when necessary

·        
Organize preliminary “project discovery” meetings with customers and external partners
that want to integrate with our API services

·        
Coordinate with different departments to enable integrations with external partners and
ensure all necessary services and configurations are in place prior to go-live

·        
Manage various small/medium-sized projects of a technical nature

What the role is:

·        Full-time, salaried position

·        Regular M-F business hours

·        Based out of our Louisville, Kentucky headquarters

What skills & experience you’ll bring to us:

Required:

·        3+ years’ experience supporting software applications

·        Excellent written/verbal communication and critical
thinking skills

·        Experience writing SQL queries to pull data for analysis

·        Be self-directed and able to adjust the pace to meet set
delivery deadlines

·        Be able to handle multiple tasks at once and switch focus
as priorities shift

Desired:

• Prior experience with restaurant/hospitality POS systems. Restaurant operations experience.
• Knowledge or abilities with SQL (ability to write simple queries or scripts).
• College degree or relevant technical certifications (MCDST, Support Center Analyst or ITIL).

What we offer:

We offer competitive compensation and comprehensive benefits and
programs that help our employees thrive in both their professional and personal
lives.  Our core values drive us to be successful.  We are proud of our winning
culture, which is inclusive and respectful. We put people first.  At QSR
Automations we share a passion for our customers, we celebrate uniqueness and
embrace fresh thinking.  Don’t miss the great opportunity to join our team.

Smarter restaurants need smarter people.  Come join a SMARTER team!