Job Summary
- Support Epic Cadence and Grand Central application build, maintenance, enhancements, and optimization activities.
- Analyze business requirements and translate them into Epic scheduling and patient access solutions.
- Configure and maintain appointment scheduling, provider templates, referrals, registration, and patient access workflows.
- Troubleshoot production issues, analyze root causes, and implement sustainable resolutions.
- Participate in requirement gathering, workflow analysis, system design, testing, and deployment activities.
- Support application upgrades, integrated testing, regression testing, and go-live events.
- Collaborate with Ambulatory, Prelude, Referrals, MyChart, and Revenue Cycle teams to support end-to-end patient workflows.
- Develop and maintain functional specifications, build documentation, test scripts, and training materials.
- Provide operational support and recommend process improvements to increase scheduling efficiency and patient satisfaction.
- Ensure compliance with organizational standards, governance processes, and change management procedures.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 2–5 years of experience supporting Epic Cadence and/or Grand Central applications.
- Strong understanding of patient scheduling, registration, patient access, and provider scheduling workflows.
- Experience in application configuration, testing, production support, and enhancement projects.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Ability to independently manage medium-complexity assignments and customer interactions.
Preferred Qualifications
- Active Epic Cadence Certification.
- Active Epic Grand Central Certification (preferred).
- Experience with:
- Prelude
- Referrals
- MyChart
- Ambulatory
- Registration & Patient Access
- Knowledge of healthcare operational workflows and scheduling best practices.
- Experience working in Agile and ITIL environments.
.
Key Responsibilities
2. To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
3. To tackle complex technical challenges and provide innovative solutions.
4. To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
5. To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.
Skill Requirements
Other Requirements
138000
82000
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Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
