This individual will oversee the development and management of the LIS portfolios and will maintain all IT service level agreements for the user community. He/she will be partnering with business stakeholders to understand their needs, designing and implementing IT solutions, and ensuring those solutions meet security, compliance and quality standards. Budgeting, vendor and spend management, regulatory compliance, Information Security, support, data protection, and business unit partnerships are required deliverables for this role.
Role Description:
Business Partnering:
Collaboration with business stakeholders to understand their needs and challenges.
Identification of opportunities where technology solutions can improve business processes and outcomes.
Acting as a liaison between the IT department and specific business units, ensuring business needs are met.
Solution Development & Implementation:
Design and development of IT solutions that align with business requirements.
Working with cross functional IT teams and external vendors to implement solutions.
Ensuring solutions meet quality, compliance, and security standards.
Developing and maintaining documentation for IT solutions, as well as providing training and proper communication to business users on system changes.
Project Management:
Potential management of IT projects related to solution implementation, upgrades, or enhancements.
Development of project plans, timelines, and budgets.
Coordination of resources and ensuring projects are delivered on time and within budget.
Support & Maintenance:
Providing ongoing support for implemented solutions.
Troubleshooting and resolving issues.
Collaboration with IT support teams and vendors to address technical problems.
Security & Compliance:
Providing solutions complying with relevant security standards and compliance requirements
Implementing and managing security measures to protect the organization’s IT systems and data
Performing regular risk assessments and implementing disaster recovery plans
participating in any risk management efforts.
Continuous Improvement:
Identification of opportunities to optimize existing solutions and processes.
Staying up-to-date with emerging technologies and industry best practices.
Team Leadership and Development
Tracking and managing the performance of team members, providing feedback, and addressing any performance issues.
Assigning tasks, setting priorities and overseeing daily operations of the team.
Recruit, hire and develop team
Budgeting and Resource Management
Managing budget and allocating resources for various projects and operational needs.
Evaluating costs and seeking opportunities to optimize spending (ongoing task!).
Renegotiating vendor contracts, identifying areas for cost savings and ensuring that IT expenses align with the budget.
Vendor and Stakeholder Management
Maintaining relationships with technology vendors and service providers (includes negotiating contracts, reviewing performance, making recommendations for vendor selection or changes etc.).
Other Responsibilities
Other duties as assigned at the discretion of Management
Skills and Qualifications:
Strong Technical Skills: Proficiency in relevant IT technologies.
Industry Knowledge: Familiarity with the healthcare industry and its specific IT needs.
Analytical Skills: Ability to analyze business processes and translate them into IT solutions.
Communication Skills: Excellent written and verbal communication skills to effectively interact with business partners and IT teams.
Problem-Solving Skills: Ability to diagnose and resolve technical issues and find creative solutions.
Project Management Skills: Ability to manage projects, timelines, and budgets.
Business Relationship Skills: Ability to build and maintain strong relationships with business partners.
Teamwork and Collaboration: Strong teamwork and collaboration skills to work effectively with other team members.
Business Acumen: Understanding of business principles and how IT solutions can drive value.
Training and Presentation Skills: Ability to effectively train business users and present information.
Compliance Knowledge: Understanding of relevant regulations and compliance standards, particularly in a healthcare environment.
EDUCATION AND EXPERIENCE
University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields. MBA or Equivalent Degree Preferred.
8+ years of progressive technology leadership experience in establishing requirements and design, deployment, operation, and maintenance of LIS systems
8+ years of experience in LIS administration, support, or implementation, with at least 3–5 years in a leadership role. 8+ years of experience managing teams
Orchard LIS software Experience with several LIS solutions and healthcare interoperability standards (HL7, FHIR, ASTM) is preferred ServiceNow FSM, CRM , Sales Order Management is preferred
