- Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
- Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the processes
- Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
- Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
- Ensure compliance with internal policies and procedures, external regulations and information security standards
Responsibilities
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. Interact with clients and process owner on a regular basis to review progress, recommend action plan and suggest improvement
- Improve the quality of the process to achieve above client expected standards handle escalations
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Continue to build additional knowledge and understanding of the client’s business
- Responsible for meeting close task deadlines with high accuracy and minimal rework
Qualifications
- Graduate with 10 +Yrs. Experience, minimum 4-5 years of experience in US Insurance domain and team management.
- Should have knowledge / understanding of Life/Annuity Insurance and the New Business functions
- Should have done some migrations in the past
- Must be able to effectively communicate with client through conference calls and e-mails
- Must have business perspective regarding the internal functioning of BPO/EXL
- Good networking capability and Client facing skills
- Maintain good rapport with customer and have regular communication with them
- Interpersonal, Analytical and Logical Reasoning
