Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Role Summary
IDEMIA Security Service Center is looking for Senior Operator to lead and handle daily operations during the shift. As the Senior Operator you will be directly responsible for coordinating shift team and all activities on your shift. Security Service Center is a critical function within IDEMIA and you will directly contribute to it’s excellence in both service levels and value it provides the organization.
Key Missions
- To supervise, and actively participate in day to day activities during your shift;
- Provide customer service and support;
- Respond to escalation and support requests;
- Coordinate event management and lead initial incident management;
- Assist in appropriate certifications and inspections of the SEC;
- Monitor and track metrics and KPI’s for regular review;
- Work effectively in a professional, friendly manner with a diverse team;
- Adhere to policies and procedures;
- Contribute to a high-performing, friendly work environment.
Qualifications
- Education:
- Bachelors degree in Computer Science, IT, or related field.
- Experience:
- previous experience in customer support, data operations, service desk for 2+ years;
- Skills:
- Strong technical skills;
- Excellent communication, organizational and interpersonal skills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarly with ticketing systems, ITIL practices;
- Ability to manage multiple tasks and prioritize requests;
- Knowledge of operating systems and office application;
- Basic understanding of networking protocols and IT infrastructure is an advantage;
- Understanding of using security applications is an advantage.
- Languages: English mandatory
- French is an advantage.
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
