POSITION: Senior Program Manager, Comprehensive Perinatal Services
DEPARTMENT: Community Wellness Department
REPORTS TO: Director of Community Wellness
LOCATIONS: Native American Health Center, Inc. (NAHC)
3124 International Blvd., Oakland, CA
WORK HOURS: Full Time, 40 hours per week, 100% FTE
STATUS: Non-Union, Exempt
POSITION SUMMARY
The Community Wellness Department (CWD) is a multi-site program operating in San Francisco and Oakland, that provides culturally sensitive prevention, early intervention, and supportive social service programming. CWD community programs include social service programming for youth and adults, cultural programming, health education, system navigation/ coordination services, and HIV/AIDS prevention and care. Services are rooted in a holistic provision model that integrates prevention, community engagement, cultural competence and provides linkages to other treatment services.
The Community Wellness Department is seeking a Senior Program Manager to collaborate with the CWD Director to manage day-to-day operations of the department areas that include monitoring grant performance, assist with budget management, lead program planning, guide QMIP and other Quality Improvement initiatives, operationalize reporting and evaluation. The incumbent will lead, maintain, and expand CWD’s Comprehensive
Perinatal Services Program (CPSP).
The Community Wellness Department provides multi-site services in 2 Bay Area Counties at 2 locations (1 in SF and 1 in Oakland) to urban American Indians, Alaska Natives, other Indigenous people, and diverse members of the surrounding communities.
The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).
DUTIES AND RESPONSIBILITIES
1. Co-Manage CWD’s day-to-day operations, project performance management, hiring, human resources management and ensuring effective spending.
2. Function as an integral member of the department’s leadership team, working closely with the Director of Community Wellness Department, Senior Program Managers, Director of Behavioral Health, and Director of Research & Evaluation.
3. Support departmental strategic planning initiatives and engage in department development, performance management, and team building.
4. Implement and sustain the CPSP Perinatal expansion project and develop workflows for cross-functional division, CWD WIC, and Medical
5. Develop and sustain the women's Children and Family service division for CWD, a new revenue producing multi-departmental service line
6. Develop, implement, and maintain operation processes, procedures, and collaboration with the State, Federal, and County Home Visiting Programs.
7. Consult with leadership on the program modifications and recommendations for State, Federal, and County contracts.
8. Convene and facilitate joint planning to design and implement State, Federal, and County Home Visiting Programs.
9. Manage and Lead the daily functions of four direct service programs, Tribal Home Visiting, Fatherhood, Alameda County Case Management, and CPSP Perinatal expansion project.
10. Monitor project implementation and program rollout tracking, communications, and reporting for internal and external stakeholders.
11. Conducts audits of database and relevant processes in order to identify problems and perform necessary corrections.
12. Manage and Lead the daily functions of four direct service programs, Tribal Home Visiting, Fatherhood, Alameda County Case Management, and CPSP Perinatal expansion project.
13. Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department.
14. Support the execution and implementation of initiatives across the department and multiples sites, coordinating with site managers, and analyze data to ensure compliance with accrediting bodies and funding sources.
15. Ensures patient and program data is accurately and completely recorded in the agency’s electronic record health system according to contractual timelines and requirements.
16. Provide leadership on program development and expansion of program activities to support grant writing. Duties include writing and collecting supporting documents and directing grant communications with funders.
17. Coordinate activities across departments, sites and with collaborating agencies to ensure that program areas are meeting goals and objectives.
18. Document processes, procedures, workflows, and meeting agendas/minutes. Conduct presentations on CWD and NAHC programs at the local, state, and national level and ensure dissemination of information to NAHC staff and community, as appropriate.
19. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
20. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
21. Creates maintains and distributes reports as needed by program and agency, leadership, and diverse funding sources.
22. Foster a team environment to effectively lead and retain your staff. Provide opportunities for staff to
grow and develop new skills.
23. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
24. Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
25. Safety: Take appropriate corrective actions to address matters pertaining to employee health andsafety that have been brought to their attention.
26. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA guidelines for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to Site Director and HIPAA security officer.
27. HIPAA: Ensure the protection of all PHI and compliance of HIPAA guidelines amongst staff under your supervision. Take appropriate steps to address HIPAA concerns with staff as necessary.
28. Works extremely well under pressure, meet multiple and often competing deadlines.
29. At all times demonstrate cooperative behavior with supervisors, subordinates,
30. Other duties as assigned by Supervisor.
