Description
Shape the future of Amazon's device development tools by driving technical program execution across our most complex, cross-platform initiatives. As a Senior Technical Program Manager, you'll lead cross-functional programs that enable large-scale product management for millions of Amazon devices worldwide - from Echo and Alexa to Fire TV, Kindle, and emerging connected devices. You'll also drive AI-powered automation initiatives that enhance device development workflows and enable intelligent tooling for our engineering teams.
You'll be the leader defining execution strategies and driving delivery across multiple service teams, working directly with senior leadership to set program vision and priorities. This role offers the opportunity to simplify complex technical work and deliver measurable impact while building trust through clear communication and demonstrated results.
- Lead program execution for horizontally-scaled services supporting all Amazon device product lines
- Drive cross-team alignment on technical standards and delivery milestones that impact millions of customers
- Partner with engineering teams to balance speed with scale, finding practical paths forward
- Build trust with diverse stakeholders by making program value visible and communicating progress clearly
- Influence technical priorities and organizational changes to enable innovative customer experiences
Key job responsibilities
This role combines strategic program management, technical leadership, and stakeholder collaboration to deliver large-scale platform capabilities that serve multiple product lines.
Program Strategy & Execution
- Lead complex cross-functional technical programs from conception through delivery
- Define and drive program strategy, roadmaps, and success metrics
- Coordinate dependencies and unblock delivery across multiple engineering teams
- Identify and escalate risks effectively to drive timely resolution
Technical Leadership
- Review and influence technical designs and architecture decisions
- Champion AI/ML integration opportunities to automate workflows and enhance developer productivity across the platform
- Drive adoption of technical standards across teams
- Define integration approaches that scale across multiple services
- Create technical implementation plans that balance speed and quality
Stakeholder Management
- Build and maintain relationships with engineering teams and senior leadership
- Drive alignment and resolution of contentious technical issues
- Negotiate resources and priorities across organizational boundaries
- Provide timely and clear updates on program status and risks
A day in the life
As a Senior Technical Program Manager in Device Software and Services, you'll drive complex technical initiatives that enable efficient development and management of Amazon devices at scale. You'll find yourself whiteboarding with developers to map out technical solutions, reviewing PR/FAQs that shape quarterly priorities, and helping teams successfully launch new services. You'll explore opportunities to leverage AI and machine learning to automate repetitive tasks, improve developer workflows, and create intelligent features that make device development more efficient.
Stakeholders & Customers: You'll partner with Engineering Managers, Product Leaders, and technical teams across Amazon's device organization. Your work streamlines processes for internal teams who build and manage devices, ultimately helping them deliver better experiences to millions of customers worldwide.
Problems You'll Solve: You'll dive deep into architecture discussions with senior engineers, coordinate complex technical programs across teams, and find elegant solutions to challenging integration problems. Your impact comes from making complex systems work together seamlessly and helping diverse technical organizations deliver faster for our customers.
About the team
Amazon's device organization is at the forefront of innovation, developing products like Alexa, Echo, Fire TV, Kindle, Ring, and more that enrich the lives of millions of customers worldwide. We provide the essential tools and services that power the development of these devices, from concept to launch and beyond.
Our team builds the unified development platform that brings together these diverse tools and services. We're reimagining how Amazon builds devices at scale by simplifying complex technical processes and creating standardized patterns that help teams work more efficiently to bring new products to life.
You'll be the leader defining execution strategies and driving delivery across multiple service teams, working directly with senior leadership to set program vision and priorities. This role offers the opportunity to simplify complex technical work and deliver measurable impact while building trust through clear communication and demonstrated results.
- Lead program execution for horizontally-scaled services supporting all Amazon device product lines
- Drive cross-team alignment on technical standards and delivery milestones that impact millions of customers
- Partner with engineering teams to balance speed with scale, finding practical paths forward
- Build trust with diverse stakeholders by making program value visible and communicating progress clearly
- Influence technical priorities and organizational changes to enable innovative customer experiences
Key job responsibilities
This role combines strategic program management, technical leadership, and stakeholder collaboration to deliver large-scale platform capabilities that serve multiple product lines.
Program Strategy & Execution
- Lead complex cross-functional technical programs from conception through delivery
- Define and drive program strategy, roadmaps, and success metrics
- Coordinate dependencies and unblock delivery across multiple engineering teams
- Identify and escalate risks effectively to drive timely resolution
Technical Leadership
- Review and influence technical designs and architecture decisions
- Champion AI/ML integration opportunities to automate workflows and enhance developer productivity across the platform
- Drive adoption of technical standards across teams
- Define integration approaches that scale across multiple services
- Create technical implementation plans that balance speed and quality
Stakeholder Management
- Build and maintain relationships with engineering teams and senior leadership
- Drive alignment and resolution of contentious technical issues
- Negotiate resources and priorities across organizational boundaries
- Provide timely and clear updates on program status and risks
A day in the life
As a Senior Technical Program Manager in Device Software and Services, you'll drive complex technical initiatives that enable efficient development and management of Amazon devices at scale. You'll find yourself whiteboarding with developers to map out technical solutions, reviewing PR/FAQs that shape quarterly priorities, and helping teams successfully launch new services. You'll explore opportunities to leverage AI and machine learning to automate repetitive tasks, improve developer workflows, and create intelligent features that make device development more efficient.
Stakeholders & Customers: You'll partner with Engineering Managers, Product Leaders, and technical teams across Amazon's device organization. Your work streamlines processes for internal teams who build and manage devices, ultimately helping them deliver better experiences to millions of customers worldwide.
Problems You'll Solve: You'll dive deep into architecture discussions with senior engineers, coordinate complex technical programs across teams, and find elegant solutions to challenging integration problems. Your impact comes from making complex systems work together seamlessly and helping diverse technical organizations deliver faster for our customers.
About the team
Amazon's device organization is at the forefront of innovation, developing products like Alexa, Echo, Fire TV, Kindle, Ring, and more that enrich the lives of millions of customers worldwide. We provide the essential tools and services that power the development of these devices, from concept to launch and beyond.
Our team builds the unified development platform that brings together these diverse tools and services. We're reimagining how Amazon builds devices at scale by simplifying complex technical processes and creating standardized patterns that help teams work more efficiently to bring new products to life.
Basic Qualifications
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 5+ years of technical program management working directly with software engineering teams experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of technical product or program management experience
- 5+ years of technical program management working directly with software engineering teams experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
