Job Summary
Job Summary : Network Monitoring Engineer - L2 Detailed Roles & Responsibilities | Job Description Role level L2 / Intermediate Network Operations Experience 4-7 years preferred in enterprise NOC or managed network services Support model 24x7 rotational shifts, structured handover and major-incident participation Primary scope Monitoring, event correlation, incident restoration, problem support and service improvement Environment LAN, WAN, SD-WAN, WLAN, Internet, VPN, data center and cloud connectivity Process alignment ITIL-based Event, Incident, Problem, Change and Service Request Management Document use SOW role definition, staffing profile, recruitment and operational onboarding 1. Role Purpose The Network Monitoring Engineer - L2 provides second-level operational monitoring and incident support for enterprise network services. The role converts alerts and user-impact signals into actionable incidents, performs technical diagnosis and service restoration, coordinates resolver teams and vendors, and improves monitoring quality through event correlation, threshold tuning and operational documentation. • Protect service availability by detecting, validating and progressing network events before or at the earliest point of business impact. • Restore service within agreed priorities and escalation paths using approved runbooks, diagnostics and change controls. • Improve observability quality, ticket evidence and repeatability across shifts through dashboards, knowledge articles and continual improvement actions. 2. Key Roles & Responsibilities 2.1 Real-Time Monitoring & Event Management • Monitor availability, health, capacity and performance of routers, switches, WAN/Internet circuits, SD-WAN edges, wireless controllers/access points, VPN services and supporting network platforms. • Validate alerts against device status, topology, dependencies, maintenance windows and business impact before raising or updating incidents. • Correlate related alarms, suppress duplicates according to approved rules, identify probable parent/child events and prevent ticket storms. • Maintain operational dashboards, device groups, alert ownership, severity mapping and shift views; report stale, missing or misleading telemetry. • Review SNMP, Syslog, traps, flows, synthetic probes, logs and tool health to confirm whether monitoring coverage remains reliable. 2.2 L2 Incident Triage, Troubleshooting & Restoration • Own assigned P2/P3/P4 network incidents and support P1/major incidents in accordance with the escalation matrix and incident command structure. • Perform L2 diagnosis across Layers 1-4, including interface status/errors, reachability, latency, packet loss, routing adjacency, VLAN/STP, DHCP/DNS dependency, tunnel status, device resource utilization and recent-change checks. • Use CLI outputs, monitoring history, logs, packet/flow evidence and configuration comparison to isolate the fault domain and document findings. • Execute approved recovery actions and standard operating procedures such as interface validation, service checks, failover verification or controlled restart where authorized. • Engage L3 engineering, carriers, OEM support, field services, security, cloud or application teams with complete technical evidence and clear business impact. • Validate restoration through monitoring and stakeholder confirmation, maintain incident chronology, and ensure accurate resolution and closure codes. 2.3 Major Incident & Escalation Support • Join or initiate the required technical bridge, provide concise network status
Key Responsibilities
Network Monitoring Engineer - L2 Detailed Roles & Responsibilities | Job Description Role level L2 / Intermediate Network Operations Experience 4-7 years preferred in enterprise NOC or managed network services Support model 24x7 rotational shifts, structured handover and major-incident participation Primary scope Monitoring, event correlation, incident restoration, problem support and service improvement Environment LAN, WAN, SD-WAN, WLAN, Internet, VPN, data center and cloud connectivity Process alignment ITIL-based Event, Incident, Problem, Change and Service Request Management Document use SOW role definition, staffing profile, recruitment and operational onboarding 1. Role Purpose The Network Monitoring Engineer - L2 provides second-level operational monitoring and incident support for enterprise network services. The role converts alerts and user-impact signals into actionable incidents, performs technical diagnosis and service restoration, coordinates resolver teams and vendors, and improves monitoring quality through event correlation, threshold tuning and operational documentation. • Protect service availability by detecting, validating and progressing network events before or at the earliest point of business impact. • Restore service within agreed priorities and escalation paths using approved runbooks, diagnostics and change controls. • Improve observability quality, ticket evidence and repeatability across shifts through dashboards, knowledge articles and continual improvement actions. 2. Key Roles & Responsibilities 2.1 Real-Time Monitoring & Event Management • Monitor availability, health, capacity and performance of routers, switches, WAN/Internet circuits, SD-WAN edges, wireless controllers/access points, VPN services and supporting network platforms. • Validate alerts against device status, topology, dependencies, maintenance windows and business impact before raising or updating incidents. • Correlate related alarms, suppress duplicates according to approved rules, identify probable parent/child events and prevent ticket storms. • Maintain operational dashboards, device groups, alert ownership, severity mapping and shift views; report stale, missing or misleading telemetry. • Review SNMP, Syslog, traps, flows, synthetic probes, logs and tool health to confirm whether monitoring coverage remains reliable. 2.2 L2 Incident Triage, Troubleshooting & Restoration • Own assigned P2/P3/P4 network incidents and support P1/major incidents in accordance with the escalation matrix and incident command structure. • Perform L2 diagnosis across Layers 1-4, including interface status/errors, reachability, latency, packet loss, routing adjacency, VLAN/STP, DHCP/DNS dependency, tunnel status, device resource utilization and recent-change checks. • Use CLI outputs, monitoring history, logs, packet/flow evidence and configuration comparison to isolate the fault domain and document findings. • Execute approved recovery actions and standard operating procedures such as interface validation, service checks, failover verification or controlled restart where authorized. • Engage L3 engineering, carriers, OEM support, field services, security, cloud or application teams with complete technical evidence and clear business impact. • Validate restoration through monitoring and stakeholder confirmation, maintain incident chronology, and ensure accurate resolution and closure codes. 2.3 Major Incident & Escalation Support • Join or initiate the required technical bridge, provide concise network status
Skill Requirements
Network Monitoring Engineer - L2 Detailed Roles & Responsibilities | Job Description Role level L2 / Intermediate Network Operations Experience 4-7 years preferred in enterprise NOC or managed network services Support model 24x7 rotational shifts, structured handover and major-incident participation Primary scope Monitoring, event correlation, incident restoration, problem support and service improvement Environment LAN, WAN, SD-WAN, WLAN, Internet, VPN, data center and cloud connectivity Process alignment ITIL-based Event, Incident, Problem, Change and Service Request Management Document use SOW role definition, staffing profile, recruitment and operational onboarding 1. Role Purpose The Network Monitoring Engineer - L2 provides second-level operational monitoring and incident support for enterprise network services. The role converts alerts and user-impact signals into actionable incidents, performs technical diagnosis and service restoration, coordinates resolver teams and vendors, and improves monitoring quality through event correlation, threshold tuning and operational documentation. • Protect service availability by detecting, validating and progressing network events before or at the earliest point of business impact. • Restore service within agreed priorities and escalation paths using approved runbooks, diagnostics and change controls. • Improve observability quality, ticket evidence and repeatability across shifts through dashboards, knowledge articles and continual improvement actions. 2. Key Roles & Responsibilities 2.1 Real-Time Monitoring & Event Management • Monitor availability, health, capacity and performance of routers, switches, WAN/Internet circuits, SD-WAN edges, wireless controllers/access points, VPN services and supporting network platforms. • Validate alerts against device status, topology, dependencies, maintenance windows and business impact before raising or updating incidents. • Correlate related alarms, suppress duplicates according to approved rules, identify probable parent/child events and prevent ticket storms. • Maintain operational dashboards, device groups, alert ownership, severity mapping and shift views; report stale, missing or misleading telemetry. • Review SNMP, Syslog, traps, flows, synthetic probes, logs and tool health to confirm whether monitoring coverage remains reliable. 2.2 L2 Incident Triage, Troubleshooting & Restoration • Own assigned P2/P3/P4 network incidents and support P1/major incidents in accordance with the escalation matrix and incident command structure. • Perform L2 diagnosis across Layers 1-4, including interface status/errors, reachability, latency, packet loss, routing adjacency, VLAN/STP, DHCP/DNS dependency, tunnel status, device resource utilization and recent-change checks. • Use CLI outputs, monitoring history, logs, packet/flow evidence and configuration comparison to isolate the fault domain and document findings. • Execute approved recovery actions and standard operating procedures such as interface validation, service checks, failover verification or controlled restart where authorized. • Engage L3 engineering, carriers, OEM support, field services, security, cloud or application teams with complete technical evidence and clear business impact. • Validate restoration through monitoring and stakeholder confirmation, maintain incident chronology, and ensure accurate resolution and closure codes. 2.3 Major Incident & Escalation Support • Join or initiate the required technical bridge, provide concise network status
Other Requirements
Network Monitoring Engineer - L2 Detailed Roles & Responsibilities | Job Description Role level L2 / Intermediate Network Operations Experience 4-7 years preferred in enterprise NOC or managed network services Support model 24x7 rotational shifts, structured handover and major-incident participation Primary scope Monitoring, event correlation, incident restoration, problem support and service improvement Environment LAN, WAN, SD-WAN, WLAN, Internet, VPN, data center and cloud connectivity Process alignment ITIL-based Event, Incident, Problem, Change and Service Request Management Document use SOW role definition, staffing profile, recruitment and operational onboarding 1. Role Purpose The Network Monitoring Engineer - L2 provides second-level operational monitoring and incident support for enterprise network services. The role converts alerts and user-impact signals into actionable incidents, performs technical diagnosis and service restoration, coordinates resolver teams and vendors, and improves monitoring quality through event correlation, threshold tuning and operational documentation. • Protect service availability by detecting, validating and progressing network events before or at the earliest point of business impact. • Restore service within agreed priorities and escalation paths using approved runbooks, diagnostics and change controls. • Improve observability quality, ticket evidence and repeatability across shifts through dashboards, knowledge articles and continual improvement actions. 2. Key Roles & Responsibilities 2.1 Real-Time Monitoring & Event Management • Monitor availability, health, capacity and performance of routers, switches, WAN/Internet circuits, SD-WAN edges, wireless controllers/access points, VPN services and supporting network platforms. • Validate alerts against device status, topology, dependencies, maintenance windows and business impact before raising or updating incidents. • Correlate related alarms, suppress duplicates according to approved rules, identify probable parent/child events and prevent ticket storms. • Maintain operational dashboards, device groups, alert ownership, severity mapping and shift views; report stale, missing or misleading telemetry. • Review SNMP, Syslog, traps, flows, synthetic probes, logs and tool health to confirm whether monitoring coverage remains reliable. 2.2 L2 Incident Triage, Troubleshooting & Restoration • Own assigned P2/P3/P4 network incidents and support P1/major incidents in accordance with the escalation matrix and incident command structure. • Perform L2 diagnosis across Layers 1-4, including interface status/errors, reachability, latency, packet loss, routing adjacency, VLAN/STP, DHCP/DNS dependency, tunnel status, device resource utilization and recent-change checks. • Use CLI outputs, monitoring history, logs, packet/flow evidence and configuration comparison to isolate the fault domain and document findings. • Execute approved recovery actions and standard operating procedures such as interface validation, service checks, failover verification or controlled restart where authorized. • Engage L3 engineering, carriers, OEM support, field services, security, cloud or application teams with complete technical evidence and clear business impact. • Validate restoration through monitoring and stakeholder confirmation, maintain incident chronology, and ensure accurate resolution and closure codes. 2.3 Major Incident & Escalation Support • Join or initiate the required technical bridge, provide concise network status
