Service Engineer

1. SUMMARY

A skilled Service Engineer to perform maintenance, repair, and troubleshooting of elevators and escalators. The role involves ensuring equipment reliability, safety compliance, and customer satisfaction through effective preventive maintenance and prompt service response

1. JOB RESPONSIBILITIES

• Adhere to all safety and compliance rules of the company


• Prepare the Monthly Preventive Maintenance schedule


• Send Monthly Preventive Maintenance schedule to team leader a week before


• Weekly monitoring of the Preventive Maintenance schedule of all equipment to ensure 100% completion of the schedule for the month.


• Random audits on the equipment to analyse Quality of preventive maintenance


• Analysing the Preventive Maintenance reports on daily basis.


• Review Team Leader’s Daily Report


• Evaluate and develop training plans for Technicians.


• Communicate and Follow Up with Client for Property Damages Paid Repair Claims


• Set the agenda and Lead PM committee meetings


• Attend Client meetings to escalate Operational support issues and to provide/execute client’s contractual requirement.


• Prepare Presentations demanded by client.


• Conduct 10 RULES Audit


• Monitor Corrective Maintenance, Break downs and Repair Activities


• Schedule Trouble shooter’s Roster


• Review Trouble Shooter’s Daily Report


• Analysing the Breakdown reports on daily basis


• Support Trouble shooters on Various Technical & Non-Technical grounds.


• Request Planned Corrective Maintenance Shutdown


• Communicate and follow up with client for various operational support requirements.


• Monitor Spare Parts consumption.


• Estimate spare parts requirement


• Identify alternate spares to reduce the Spare Cost.


• Prepare Spare parts consumption report for client and discuss with client on Pro-Active Analysis meetings.


• Review Method Statements and make necessary changes that demands on HSE ground.


• Prepare, Review and Revise SOP’s (Safe Operating Procedures).


• Analyse Break downs and prepare action plans to reduce break downs.


• Co-Ordinate with other stake holders for various service support.

3.          REQUIRED QUALIFICATIONS

1. Education/Experience:

• Bachelor’s degree in engineering (preferably Electrical or Mechanical)


• Min. of 1 years’ experience in the field of site engineering

1. Knowledge/skills: 

• Ability to operate a variety of specialized measuring and monitoring equipment and computer-based software programs.


• Ability to carry out assigned projects to their completion with minimal supervision. Ability to work independently with a multitude of tasks.


• Ability to communicate effectively, both verbally and in written form.


• Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities each of which require cooperative efforts on both sides

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.


• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.


• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.


• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.


• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.