Strong hands-on experience with Control-M MFT job scheduling and operations. • Experience in connection profile creation and troubleshooting (SFTP/FTP). • Working knowledge of file encryption/decryption (PGP or similar tools). • Experience with Globalscape EFT (SFTP account creation and administration). • Familiarity with Control-M calendar creation and workflow management. • Knowledge of file handling techniques (zipping/unzipping automation). • Basic working knowledge of Automic (UC4). • Proficiency in Unix/Linux basic commands. • Experience in vendor coordination and onboarding for file transfers. • Exposure to enterprise-level secure file transfer environments. • Understanding of networking basics (ports, firewalls, connectivity troubleshooting).

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Bmc Control M And Powershell, Thereby Meeting Agreed Slas And Enhancing Operational Efficiency.

2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures, And Maintain Effective Documentation, While Facilitating Knowledge Sharing To Improve Team Performance And Service Delivery.

3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automated Checks, And Contribute To Capacity Planning Initiatives To Optimize Resource Allocation.

4. Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Problem-Solving And Communication.

5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Processing, And Prepare Reports To Present Performance Insights To Key Business Stakeholders.

1. In-Depth Expertise In Bmc Control M For Job Scheduling And Automation.

2. Proficient In Powershell Scripting For System Administration And Task Automation.

3. Strong Analytical Skills With Proficiency In Python For Data Analysis And Reporting.

4. Excellent Communication And Presentation Abilities To Engage With Business Stakeholders.

1. Itil Foundation Certification Is Optional But Valuable For This Role.

2. Bmc Control M Certification Is Preferred