Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Software Engineer
Build something new with a world-class team.

What this role is

You will work closely with Genesys Cloud Testing and Development resources to design, develop, and maintain features in a complex and ever-changing cloud-based environment. You will contribute to the tools, services, and processes that help the Genesys Cloud Performance group validate reliability, scalability, and quality under high load. This role reports to a Senior Manager and is part of a group focused on helping Genesys Cloud detect performance and stability risks before they reach production.

What this role isn’t

It is not just test execution or maintenance of test jobs and pipelines. This is not a pure automation role, but one focused on engineering quality through performance, scalability, and investigation. It is also not a role limited to a single service or one narrow part of the platform. You will collaborate with multiple teams and contribute to solutions that improve how performance testing is done across Genesys Cloud.

What you’ll bring to the table

You will need a solid foundation in software engineering and an interest in building reliable, scalable cloud systems. A production-first mindset is important: the goal is to help prevent issues that could affect platform stability before customers feel them. You should enjoy problem solving, learning quickly, and working through ambiguity with teammates. Attention to detail, curiosity, and strong collaboration skills will help you succeed in this role.

What’s in it for you

You will gain hands-on experience with cloud-native systems, performance engineering practices, and the tools used to validate large-scale distributed software. You will have the opportunity to deepen your engineering skills while making an immediate impact on a platform that operates at significant scale.

What you’ll do

·        Design, develop, and maintain software and test capabilities that support performance engineering for Genesys Cloud.

·        Help create and execute performance tests for new and existing platform features using team-supported tools and frameworks.

·        Work with internal teams to understand service behavior, identify critical scenarios, and improve performance test coverage.

·        Assist with instrumentation, monitoring, and alerting for cloud-native services running on AWS.

·        Investigate failures, regressions, and stability issues using logs, metrics, traces, and other observability tools.

·        Participate in code reviews and contribute high-quality, maintainable code.

·        Support ongoing improvement of performance testing services, processes, and automation.

·        Participate in test environment on-call or support rotations as needed, helping investigate issues and contribute to follow-up actions.

·        Bring a positive attitude and willingness to learn new tools, systems, and problem domains.

Who you are (Minimum requirements)

·        Bachelor’s degree or higher in Computer Science or a related discipline.

·        Experience in software engineering, test engineering, performance engineering, or a related technical discipline.

·        Experience with one or more programming languages such as Python, TypeScript or JavaScript, C#, or Java.

·        Foundational understanding of backend service development, APIs, and distributed systems.

·        Exposure to cloud platforms such as AWS, Azure, and/or Google Cloud Platform.

·        Understanding of observability concepts including metrics, traces, and logs.

·        Strong troubleshooting and problem-solving skills.

·        Excellent verbal and written communication skills.

Preferred experience

·        Experience with performance or load testing tools and concepts.

·        Experience working with microservices, asynchronous messaging, and/or NoSQL data stores.

·        Experience investigating incidents or performing root cause analysis in cloud environments.

·        Experience contributing to internal engineering tools, developer productivity tooling, or test infrastructure.

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.