Supporting infrastructure services, operations, and maintenance across multiple geographic locations and networks

Interacting with customers to handle service inquiries and problems

Providing support for implementation, troubleshooting, and maintenance of IT systems

Distinguishing isolated user problems from enterprise-wide application/system problems

Working in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers

Deploying, operating, and maintaining SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers

Identifying ways for direct Identity Management/Authentication integration

Helping to migrate users to newer versions of SharePoint

Monitoring enterprise SharePoint systems and critical services; conduct routine daily checks, deep dive analysis of incident trends, and assist with enhancing monitoring capabilities utilizing SCOM, SolarWinds, and/or Splunk

Conducting routine maintenance, patching, STIGs, and hotfixes on multiple SharePoint systems

Performing troubleshooting for backend SharePoint services to include authentication and database connectivity

Performing maintenance on sites and subsites

Helping process asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance SA for stakeholders

Coordinating with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements

Providing follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives

Supporting customer requirements in a 24/7/365 mission environment

Updating operations and monitoring documentation for 24/7/365 IT Watch personnel

Other duties as assumed