Job Description:
Responsibilities
Act as a key support resource for BAU operations for the SMART400 and LIFE400 applications.
Monitor and manage daily batch processing, ensuring timely execution and resolution of any batch failures or processing issues.
Investigate and resolve application incidents, defects, and operational issues, coordinating with infrastructure and technical teams where required.
Perform impact analysis and troubleshooting for application-related issues, including data discrepancies and process failures.
Support production stability and availability of SMART400 and LIFE400 systems.
Classify and manage incidents as bug, user error, configuration issue, or enhancement, and coordinate resolution accordingly.
Provide L2/L3 level support for application issues, including log analysis, job monitoring, and system diagnostics.
Coordinate with business users and technical teams to ensure timely resolution of BAU issues.
Assist with minor enhancements, configuration changes, and operational improvements within the SMART400/LIFE400 environment.
Maintain documentation related to operational procedures, incident resolutions, and support processes.
Professional Qualification / Experience
Minimum 5 years of experience working with SMART400 and LIFE400 systems.
Strong experience in BAU support and production environment management.
Experience handling batch monitoring, batch failure analysis, and issue resolution.
Good understanding of Life Insurance domain processes.
Experience in incident management and troubleshooting in production environments.
Knowledge of SQL queries and basic system diagnostics.
Ability to work with multiple teams including business, infrastructure, and development teams.
Familiarity with ITIL processes and support frameworks would be an advantage.
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