Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Key Responsibilities
- Gather, analyze, and document business requirements from stakeholders.
- Configure Dynamics 365 CRM solutions to meet business needs.
- Support implementation of Dynamics 365 Sales, Customer Service, Marketing, and Field Service modules.
- Create functional specifications, user stories, process flows, and solution documentation.
- Configure entities, forms, views, dashboards, business rules, workflows, and security roles.
- Conduct gap analysis and recommend process improvements.
- Collaborate with technical teams for customizations, integrations, and data migration activities.
- Support system testing, User Acceptance Testing (UAT), and defect resolution.
- Conduct end-user training and knowledge transfer sessions.
- Assist with deployment, go-live activities, and post-production support.
- Participate in Agile ceremonies and project status discussions.
Required Skills
Dynamics 365 CRM- Hands-on experience with: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing/Customer Insights (preferred) Field Service (preferred)
- Strong understanding of CRM business processes and customer engagement workflows.
- Experience in Dynamics 365 configuration and administration.
- Knowledge of Dataverse and security role configuration.
- Requirement gathering and documentation.
- Process mapping and business process analysis.
- Functional design and solution recommendations.
- User story creation and backlog management.
- Stakeholder communication and workshop facilitation.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications
Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoftRequired Skills
Microsoft Dynamics 365 Customer Relationship Management (CRM), Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 for Finance and Operations Financial Core Functionality, Microsoft Dynamics 365 for Finance and Operations Financial ReportingLanguage
English (Required), English (Required)Language Proficiency -
Proficient - C2Additional Job Location -
Job Type
RegularMaster Skill List -
Application Development Microsoft NRemote Type -
HybridWork Shift -
Variable (India)Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
