ServiceNow Product Manager / Business Analyst (HRSD & Employee Workflows)
Experience: 6–12 Years
Location: Hyderabad
Employment Type: Full-Time
Job Summary
We are seeking an experienced ServiceNow Product Manager / Business Analyst with strong domain expertise in HRSD and Employee Workflows. The ideal candidate should have proven experience in driving ServiceNow product initiatives, requirement gathering, stakeholder management, process optimization, and translating business needs into scalable ServiceNow solutions.
The role requires close collaboration with business stakeholders, HR teams, architects, developers, QA teams, and leadership to deliver high-quality employee experience solutions on the ServiceNow platform.

Key Responsibilities

Act as a Product Manager / Business Analyst for ServiceNow HRSD and Employee Workflow initiatives.
Gather, analyze, and document business requirements, user stories, and functional specifications.
Conduct workshops and discussions with HR business stakeholders and technical teams.
Define product roadmap, priorities, and process improvements for employee experience initiatives.
Drive ServiceNow implementation and enhancement projects across:

HRSD
Employee Center
Employee Lifecycle Events
Case & Knowledge Management
Employee Service Delivery Workflows

Collaborate with development teams to design scalable and user-friendly solutions.
Ensure alignment between business requirements and ServiceNow capabilities.
Support sprint planning, backlog grooming, UAT coordination, and release management activities.
Track KPIs, adoption metrics, and platform performance improvements.
Coordinate with cross-functional teams for integrations and enterprise workflows.
Drive continuous improvement and best practices for ServiceNow Employee Experience solutions.

Required Skills
Mandatory Skills

6–12 years of experience in ServiceNow Product Management / Business Analysis roles.
Strong expertise in:

HRSD
Employee Workflows
Employee Center
Lifecycle Events

Experience in requirement gathering, business process mapping, and user story creation.
Strong understanding of Agile/Scrum methodologies.
Experience working with ServiceNow platform capabilities and workflows.
Excellent stakeholder management and communication skills.
Ability to bridge business and technical teams effectively.
Knowledge of SDLC and enterprise application delivery lifecycle.

Optional Skills

Exposure to:

ITSM
ITAM

Knowledge of enterprise service management processes is an added advantage.

Preferred Skills

ServiceNow CSA certification preferred.
CIS-HRSD certification is a plus.
Experience with ServiceNow reporting and dashboards.
Experience in integrations and API-based solutions.
Understanding of HR operations and employee lifecycle processes.

Educational Qualification

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
MBA or equivalent business qualification is a plus.

Soft Skills

Strong analytical and problem-solving skills.
Excellent presentation and documentation capabilities.
Strong client-facing and stakeholder management experience.
Leadership mindset with ability to drive discussions and decision-making.
Ability to work in fast-paced Agile environments.