Job Title: Sr Learning Designer
Job Requisition Number: RC411282
Locations:
7900 Legacy Drive
Plano, Texas 75024
Category: Human Resources
Type: Full Time
Work Shift: FXO_Daytime
POSITION SUMMARY:
The FedEx Office Sr. Learning Designer is responsible for designing, developing, implementing, and sustaining quality training and development solutions that provide organizational impact and enhance performance of FedEx Office managers and team members. This role will assess, plan and design engaging and highly effective training and development programs, courseware, job aids and reference material in support of various business needs and learning outcomes.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Develop and maintain relationships with business owners, subject matter experts (SMEs), work groups, and members of the Human Resources department.
- Advise leaders and learning and development on design needs, proper platforms, and timelines for design
- Define scope of learning programs and projects (or portions of larger training initiatives and programs) including timelines, resources, goals, and constraints.
- Determine and advise on design approach and the best solution by developing in house training or purchasing off the shelf training
- Create return on investment for training development and expectations for design type
- Develop evaluation strategies, gather metrics, and evaluate the effectiveness of learning programs and projects.
- Review new content for quality and objective alignment and create a sustainable process to review, assess and modify existing content.
- Conduct research and identify new best practices in design for learning progression
- Research emerging learning approaches, platforms, and practices and provide recommendations for their use at FedEx Office
- Analyze industry benchmarks/data for determining design/development criteria and providing buy vs. build recommendations for FedEx Office training programs and initiatives.
- Collaborate with other opcos to identify design best practices
- Analyze instructional design work process and workflow to streamline, automate, and improve efficiency and effectiveness
- Write content scripts based on SME input and feedback
- Review new content for quality and learning objective alignment
- Create instructional materials as well as visual, auditory, and interactive learning tools based on need
- Assess and redesign content as necessary
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s Degree or equivalent experience
- 7+ years instructional design, development, and evaluation experience preferred
- 3+ years training/facilitation or courseware development experience preferred
- 2+ years project management experience preferred
- Prior experience working with instructional design principles and practices (ADDIE) including adult learning theories, interactive training & learning design, eLearning design principles for both synchronous and asynchronous strategies
- Prior experience with the ISD process including performance analysis, training needs assessment, task analysis, design, development (including storyboards, scripts, and course content) and evaluation
- Prior experience consulting with others and ability to work in a collaborative environment
- Prior experience working with corporate executives and subject matter experts
- Prior experience in project management, including instructional and curriculum design, and adult learning principles recommended
- Prior experience managing vendor relationships preferred
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to work within the appropriate level of independence
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at [email protected].