Job Summary
Position: - Program Manager, Senior Program Manager
Business Line:- Transitions & Transformation Projects / Programs
Position Overview
The position requires delivery of program of projects globally by managing a team of project managers and/or should be responsible for execution of large project of size $20 million and above, defining and developing Project Management methodologies by working closely with the PMO- Head. He/ she should be able to define processes and create WoW for projects, looks into overall project delivery and develop relationship with external and internal stakeholders including C-level executives. He/ She would be responsible for engaging in early phase of projects and work closely with the internal as well as external customer teams on Program delivery.
Key Responsibilities
Responsibilities
- Sets the direction for the entire Projects team, builds and leads a vibrant team
- Creates and manages a strong team of Project Managers
- Creates, Contributes and Implements the best practices
- Develops and lays down processes and procedure for the organization
- Contributes to business growth by expanding and enhancing current service offerings
- Awareness of and understands various Project Revenue Models
- Monitors the progress of all projects and deliverables
- Owns and is accountable for scope, effort, budget and delivery
- Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.
- Contributes to annual planning of PMO and then executes it meticulously
- Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management
- Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units
- Establishes and maintains excellent relationships with customer / Business Units
- Viewed and perceived as a Role model and a genuine Team Player
- Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
- Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly
Skill Requirements
Mandatory Skills
- Should have managed Projects and Large Programs independently.
- Must have handled client management, transition, transformation and migration of projects
- Must have managed program budgets of up to US $ 100 Million.
- Understanding of contracts and bid management through to development of SOW’s highly desirable.
- Manages conflict constructively, can identify areas of improvement in team thinking.
- Should have been managing a team of project Managers
- Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
- Knowledge and experience of working on diverse business models and team models with their pros and cons
- Hands on with MS project, MS Excel and familiarity with other Project Management Tools
- Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in delivery of technology projects like product development, implementation of tools or systems Integration projects
- Experience of Global Delivery with offshore/ onsite model.
- Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state
Mandatory Soft Skills with level of competence, Ownership and accountability
- Excellent communication & interpersonal skills written and oral
- Client relationship management
- Experience of managing large teams
- Ability to mentor and motivate
- Independent decision making
- Problem solving and conflict resolution
- Ability to Manage Diversity
- Ability to resolve problems
Other Requirements
Experience
- Total 12 to 15 years of experience, out of which at least 3 years at a senior management level.
- Experience in managing diverse and multiple teams and complete ownership and responsibility of the team
- Hiring and retaining the best talent, performance management
- Managing aspirations of individuals
- Creating and implementing growth & development plans for the team
- Managing team motivation levels
- Resource planning and balanced resource utilization across different Projects
Qualification
- Bachelor’s degree in IT/ Engineering/MBA or other management qualification
- Preferred PMP certified
- Preferred Extensive Project Management Training
- Proven Track record from Business Management perspective
