In Consumer eCommerce, our purpose is to earn fans and drive growth by building emotional connections that delight and empower everyone. We engage consumers globally throughout their shopping journeys across direct channels in Gaming, Windows, Microsoft 365, and Surface. As a member of our team, you will help grow a multi-billion-dollar business, explore new areas of innovation, and contribute to a culture grounded in growth mindset, excellence, and inclusion. Within Online Consumer Experience (OCE), transformation increasingly spans business processes, tooling, AI, automation, data, suppliers, organizational ownership, and operational delivery. As these investments expand, leaders need greater visibility into how the organization operates, where friction and dependencies exist, how initiatives connect, and whether transformation efforts are delivering measurable business value.
We are seeking an experienced and highly collaborative Senior Program Manager, Business Transformation & Intelligence to establish and maintain OCE’s transformation intelligence capability. This role will create integrated operational views, analysis, measurement frameworks, and decision-support artifacts needed to identify opportunities, understand cross-functional dependencies, make informed investments, and accelerate progress against OCE priorities. The successful candidate will maintain a living view of how OCE operates across people, processes, tools, suppliers, AI capabilities, data, and business functions. They will identify and size opportunities, document dependencies, evaluate adoption and realized value, and provide clear recommendations that inform leadership-led planning, prioritization, investment, and operational decisions. Success in this role requires systems thinking, business acumen, analytical rigor, executive communication, and the ability to influence across organizational boundaries without direct authority. The chosen candidate can translate operational complexity into clarity, helping leadership and teams understand what is changing across OCE and Consumer eCommerce, how those changes connect, and whether investments are producing the intended business outcomes.
Responsibilities
- Create and maintain an integrated view of OCE's operational architecture, including business capabilities, ownership, tooling and platform ecosystems, AI investments, suppliers and cross-functional dependencies.
- Identify, assess, and recommend high-value transformation opportunities by analyzing operational performance, adoption trends, tooling gaps, supplier dependencies, organizational friction, and business impact.
- Establish and maintain OCE's transformation measurement framework, including baselines, success measures, adoption metrics, value realization approaches, and the OCE Transformation Scorecard.
- Connect related transformation efforts across OCE, maintaining visibility into dependencies, overlaps, risks, ownership gaps, and opportunities to increase the overall value of investments.
- Provide executive-ready insights, assessments, and recommendations that support leadership-led planning, prioritization, investment decisions, and operational reviews.
- Assess future-state impacts of AI, automation, self-service, platform modernization, and process change, helping leaders understand implications for capabilities, roles, skills, ways of working, and organizational readiness.
- Embody our culture and values.
Qualifications
Required/minimum qualifications
- Bachelor’s Degree in Business, Operations, Engineering, Marketing, Finance, Information Systems, Organizational Development, or related field AND 5+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR Equivalent experience.
Additional or preferred qualifications
- Master’s Degree in Business Administration, Operations, Engineering, Organizational Development, Information Systems, or related field AND 5+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR Bachelor’s Degree in Business, Operations, Engineering, Marketing, Finance, Information Systems, Organizational Development, or related field AND 8+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR Equivalent experience.
- Preferred Experience Building and maintaining business architecture, capability models, operational process maps, or integrated views of complex organizations. Identifying and evaluating business transformation opportunities through data analysis, operational assessments, and stakeholder insights.
- Defining KPIs, adoption measures, business outcome metrics, and value realization frameworks. Developing dependency analyses, impact assessments, and visibility across cross-functional initiatives. Creating executive-ready insights, recommendations, and decision-support artifacts for senior leaders.
- Strong communication, influence, facilitation, and analytical skills with the ability to translate complex operational information into actionable insights.
Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
