Description
Come join our EU International Technology (EU INTech) team! We are seeking a customer-focused, analytically and technically skilled Sr. Technical Program Manager to innovate on behalf of customers, build effective solutions and deliver initiatives for Selection Availability & Intelligence (SAI).
SAI answers a fundamental question for every item in our catalog: should Amazon carry it, surface it, and grow it? This is a strategic and complex challenges, spanning substitution science, delivery speed perception, cross-border fulfillment, and intelligent selection curation.
Within SAI, the Serra team owns two programs: Zephyr (Substitution) — which identifies nearly identical products that ship faster, arrive sooner, and cost less to fulfill — and Smart Speed, which closes the gap between operational delivery improvements and customer perception of Prime speed. Both programs operate entirely through away-team coordination, requiring alignment across SCOT, PDEX, Cart, Search, BuyX, and international marketplace teams.
The XFN (Cross-Fulfillment Network) team curates and shares domestic and cross-border selection across EU and NA stores. XFN is shifting from simply enabling all selection to intelligently deciding what selection deserves to be assorted — balancing profitability, customer demand, and cost-to-serve through AI-powered tools and selection intelligence frameworks.
We have a roadmap focused on accelerating Serra's experiment velocity across OneDelivery and Delivery Speed CX, while supporting XFN's transformation into an intelligent selection platform. This TPM will own all Serra program delivery end-to-end and support a subset of XFN's highest-priority initiatives, coordinating across science, engineering, and product teams to ship at pace.
Key job responsibilities
- Translate business and technical requirements into actionable roadmaps by partnering with stakeholders across business and tech teams.
- Influence the direction of engineering teams within the organization by collaborating closely with customers in Tech and Business.
- Establish mechanisms that promote agility and engineering excellence through continuous iterations to achieve optimal outcomes.
- Manage program-level schedules and milestones, maintain alignment with multiple competing goals by negotiating and exhibiting influence over authority.
- Own the resource planning, execution, and delivery of projects on the roadmap.
- Assess and manage risks, define and measure success metrics, anticipate and resolve bottlenecks, provide escalation management, make tradeoffs, and balance customer needs with technical constraints.
- Proactively identify and resolve strategic issues that may impair the team's ability to meet business goals.
- Synthesize problems and solutions into a simple and consumable manner, and communicate effectively to a cross-functional audience as a subject matter expert.
- Regularly present work accomplished, challenges faced by teams, and recommend mitigation strategies to senior leadership.
SAI answers a fundamental question for every item in our catalog: should Amazon carry it, surface it, and grow it? This is a strategic and complex challenges, spanning substitution science, delivery speed perception, cross-border fulfillment, and intelligent selection curation.
Within SAI, the Serra team owns two programs: Zephyr (Substitution) — which identifies nearly identical products that ship faster, arrive sooner, and cost less to fulfill — and Smart Speed, which closes the gap between operational delivery improvements and customer perception of Prime speed. Both programs operate entirely through away-team coordination, requiring alignment across SCOT, PDEX, Cart, Search, BuyX, and international marketplace teams.
The XFN (Cross-Fulfillment Network) team curates and shares domestic and cross-border selection across EU and NA stores. XFN is shifting from simply enabling all selection to intelligently deciding what selection deserves to be assorted — balancing profitability, customer demand, and cost-to-serve through AI-powered tools and selection intelligence frameworks.
We have a roadmap focused on accelerating Serra's experiment velocity across OneDelivery and Delivery Speed CX, while supporting XFN's transformation into an intelligent selection platform. This TPM will own all Serra program delivery end-to-end and support a subset of XFN's highest-priority initiatives, coordinating across science, engineering, and product teams to ship at pace.
Key job responsibilities
- Translate business and technical requirements into actionable roadmaps by partnering with stakeholders across business and tech teams.
- Influence the direction of engineering teams within the organization by collaborating closely with customers in Tech and Business.
- Establish mechanisms that promote agility and engineering excellence through continuous iterations to achieve optimal outcomes.
- Manage program-level schedules and milestones, maintain alignment with multiple competing goals by negotiating and exhibiting influence over authority.
- Own the resource planning, execution, and delivery of projects on the roadmap.
- Assess and manage risks, define and measure success metrics, anticipate and resolve bottlenecks, provide escalation management, make tradeoffs, and balance customer needs with technical constraints.
- Proactively identify and resolve strategic issues that may impair the team's ability to meet business goals.
- Synthesize problems and solutions into a simple and consumable manner, and communicate effectively to a cross-functional audience as a subject matter expert.
- Regularly present work accomplished, challenges faced by teams, and recommend mitigation strategies to senior leadership.
Basic Qualifications
- Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.