Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Senior Technical Program Manager oversees all program management aspects of one or more designated product teams for the Events Engineering team leveraging Agile methodology in either a Scrum or Kanban framework. The Senior Technical Program Manager is responsible for initiating and managing the program management aspects of product delivery, providing daily input and periodic status reports, managing risk, serving as support provider in case issues arise, and holds primary responsibility for product delivery success.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Lead the planning, execution and delivery of Agile efforts (sprints or Work in Progress), ensuring alignment with Product roadmap and planning.
- Facilitates ceremonies (daily stand-ups, spring planning, reviews, retrospectives) to foster team collaboration and continuous improvement.
- Facilitates, creates, documents, and manages product backlog and delivery.
- Act as the primary point of contact for stakeholders between Product, Engineering and Product Design, providing regular updates and ensuring transparency in progress and challenges.
- Collaborate with product owners, product design and technical leads to define and prioritize the program roadmap, aligning initiatives with business priorities.
- Owns program management for delivery of products for the product team(s), including solutioning and dependency management.
- Collaborates on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team.
- Use strong program management, organizational and leadership skills to facilitate effective, collaborative Events Product, Product Design and Engineering team meetings.
- Collect, analyze, integrate, and maintain key cross functional deliverables (e.g., project plans, change management plans, migration schedules, resources, etc.).
- Define and track key performance indicators (KPIs) to assess project performance and drive data-driven decision making.
- Define and manage critical path activities and anticipate bottlenecks that may impede the completion of milestones.
- Negotiate tradeoffs and drive solutions balancing business and technical constraints.
- Facilitate project risk management activities including but not limited to identification, assessment, and mitigation.
- Identify deviations from approved project plans and manage resolution including escalation through defined forums.
- Work with Product, Engineering and Product design to define and track requirements and ensure appropriate verification for delivered solutions.
- Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations.
- Collaborate with Technical Program Managers across Virtuoso to identify and implement agile and Kanban best practices.
- Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
- Assumes additional responsibilities as assigned.
Educational and Skills Requirements:
- Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or related field; MBA preferred
- 6+ year experience in Scrum/Agile/Kanban, working with Infrastructure Engineering team (Cloud Infrastructure Engineering, Cyber Security)
- Minimum 4 years of prior experience in technical program, project, or product management and/or business analyst roles, including responsibility for infrastructure program and solutions requirements
- Scrum Certified Product Owner preferred
- Highly motivated, results-driven technical program manager with strong analytical skills, business acumen and technical aptitude
- Has technical working knowledge of enterprise cloud infrastructure/systems
- Ability to work independently with limited supervision and under tight deadlines
- Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction
- Demonstrated ability to understand and analyze complex business problems and processes, and to define technology solutions that support business objectives
- Ability to conceive of and accept responsibility for projects and complete their full life cycle
- Capability to work as an individual contributor as part of a larger team
- Excellent analytical abilities and oral/written communication skills
- Entrepreneurial spirit and problem-solving skills, with track record for delivering results in structured and unstructured environments
- Experience with Scrum/Agile/Kanban software development
- Experience in travel industry a plus but not required
- Strong skills in inspiring the win-win-win
- Ability in leading people or projects
- Current business trend knowledge
Travel Requirements:
- Infrequent travel may be required to attend company events (1-3 trips per year).
- Travel will be entirely domestic.
Type/Nature of Contacts:
- External: Possible contact with external technology vendors and end-users.
- Internal: Daily contact with Virtuoso product managers, product marketing, business stakeholders, and technology team members.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.
