PURPOSE: Store Managers are responsible for the day to day operations, including scheduling, training, and supervising employees and assistant manager. The Store manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages. Also, to drive sales, ensure high levels of customer service, and solve complex problems. Store Managers act as role models of professionalism, ethical behavior, and effective decision-making at all times.
DUTIES AND RESPONSIBILTIES:
- Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Fas-Trip Team, ensuring excellent customer service.
- Motivate, encourage, and challenge store cashiers.
- Determine, prioritize and distribute work assignments to associates.
- Promote and resolve customer complaints, in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Maintain quality brand image standards to pass evaluations.
- Supervise, and discipline all store employees (and assistant manager) according to company policy.
- Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Monitor cash over/short, inventory shrinkage, and drive-offs daily.
- Conduct Store meetings as needed with employees.
- Have the physical ability to perform all duties of a store cashier regularly.
- Understand all information in the daily reporting of store operations.
- Follow and enforce all Company Policies and Established Procedures in the store operations.
- Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change request, mark up/downs as required.
- Communicate any problems with merchandise pricing to the Price Book Administrator.
- Implement and enforce all merchandising and vendor policies and procedures.
- Enforce all Safety and Security Issues and report any and all unsafe conditions.
- Conduct regular safety and Security Meeting and document with employees attending signatures.
- Report and process all employee and/or customer incidents or accidents following company procedure.
- Must be at work on time and available at any time.
MINIMUM QUALIFICATIONS:
- Must be a problem-solver and solution finder.
- Neat in appearance, tough but nice, and follow all the rules at all times.
- Self-motivated with strong communication, organizational and leadership skills.
- Ability to work 40 hrs per week, overtime if needed.
- Must be a team player.
- Ability to stay calm in any situation.
- Basic Computer Skills.
- Ability to problem solve.
- Must have high-school diploma.
- Must have at least 2yrs retail experience.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
