Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
The Subject Matter Expert (SME) serves as a key resource within the call center, providing in-depth knowledge, guidance, and support on processes, systems, and customer service protocols. The SME acts as a liaison between frontline agents and leadership, ensuring consistent quality, compliance, and performance across the team. This role is critical in training, coaching, and resolving complex customer issues.
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