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Posted 1mo ago

Support Engineer (L2)

@ LocalStack
Brazil
RemoteFull Time
Responsibilities:providing support, investigating issues, resolving incidents
Requirements Summary:2+ years technical support experience; proficiency with Python, AWS, Docker, Terraform/Pulumi/AWS CDK, Git/GitHub; strong debugging of distributed systems; fluent written and verbal English and Portuguese.
Technical Tools Mentioned:Python, PowerShell, Bash, AWS, Docker, Terraform, Pulumi, AWS CDK/SDK, Kubernetes, Helm, Azure, Snowflake, Git, GitHub, GitHub Actions, GitLab CI, Linux, macOS, Windows, LLMs, MCPs, AI-assisted IDEs
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Job Description

We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit.

At its core, LocalStack provides a high-fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker!

Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.

LocalStack has a large and active open-source community (57k+ stars on GitHub) with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies.

We are sustainably growing our globally distributed team across sectors

LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a main engineering office in Vienna/Austria 🇦🇹 and remote team members from 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more countries.

This is the right opportunity for a person with 2–4 years in a technical support role, experience in handling complex customer issues in a production environment, a strong background in API design and build, as well as a strong background in debugging distributed systems and cloud-based architectures