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Posted 4mo ago

Support Engineer - Python L2 - Information Technology (IT) - Navi Mumbai - Mahape

@ CMS Info Systems
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Navi Mumbai, Maharashtra, India
OnsiteFull Time
Responsibilities:Provide platform support, Troubleshoot APIs, Collaborate cloud teams
Requirements Summary:3+ years in Python application support or development; strong Django/Flask, API, ONVIF, Socket APIs; PostgreSQL; AWS/Azure DevOps; edge device experience; MQTT/CID.
Technical Tools Mentioned:Python, Django, Flask, ONVIF, Socket APIs, PostgreSQL, AWS, Azure DevOps, MQTT, Git, Raspberry Pi, Jetson Nano
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Job Description

Key Responsibilities

  1. Platform Support and Maintenance
    • Provide Level 2 and Level 3 support for Python-based applications developed with Django and Flask frameworks.
    • Troubleshoot issues related to APIs, ONVIF protocols, and real-time communication using Socket APIs.
  2. Incident Management and Troubleshooting
    • Diagnose and resolve system issues, ensuring minimal downtime and optimal performance.
    • Conduct root cause analysis for recurring problems and recommend preventive measures.
  3. Database Operations
    • Support database performance by analyzing and optimizing PostgreSQL queries, stored procedures, and data integrity.
  4. Cloud and Deployment Management
    • Collaborate with cloud platform teams (AWS, Azure DevOps) to monitor, deploy, and manage services.
    • Resolve deployment issues and maintain CI/CD pipelines for platform updates.
  5. Edge Device Support
    • Provide support for edge-based solutions involving devices like Raspberry Pi, Jetson Nano, etc.
    • Assist with MQTT/CID messaging protocol implementation for seamless device communication.
  6. Client Interaction and Training
    • Serve as a key point of contact for clients, addressing their technical queries and ensuring timely resolutions.
    • Deliver training sessions and create user-friendly documentation for platform features.
  7. Documentation and Reporting
    • Maintain and update technical documentation, FAQs, and troubleshooting guides.
    • Generate detailed reports on system performance, issues, and resolutions.

Required Skills and Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
  • 3+ years of experience in Python application support or development.
  • Strong understanding of Django, Flask, and API development.
  • Experience with ONVIF protocols for video streaming and device control.
  • Proficiency with Socket APIs for real-time communication and integration.
  • Hands-on experience with PostgreSQL for query optimization and database management.
  • Familiarity with AWS and Azure DevOps for deployment, monitoring, and repository management.
  • Experience with edge-based device setups (e.g., Raspberry Pi, Jetson Nano).
  • Knowledge of MQTT/CID messaging protocols and their application in device communication.

Preferred Qualifications

  • Exposure to surveillance systems and IP camera integration.
  • Experience with version control systems (e.g., Git).
  • Strong analytical skills and a problem-solving mindset.
  • Excellent verbal and written communication skills.