This is a remote position.
About thinkbridge
thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.
thinkbridge is a place where you can:
- Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
thinkbridge…there’s a new way there. ™
What is expected of you?
As part of the job, you will be required to
- Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.
- Investigate service outages, performance issues, and integration problems using diagnostic tools.
- Conduct deep troubleshooting with logs and analytics to find root causes.
- Collaborate with Microsoft Support for swift issue resolution.
- Administer SharePoint, focusing on site collections, permissions, and workflows.
- Support PowerApps, including app performance tuning and security configuration.
- Manage Teams issues, from call quality to governance and compliance.
- Document and maintain records of incidents and solutions for future reference.
- Participate in post-mortem reviews to improve service delivery.
- Work with IT teams and stakeholders to enhance user experience.
- Provide timely updates during incident resolution processes.
If your beliefs resonate with these, you are looking at the right place!
- Accountability – Finish what you started.
- Communication – Context-aware, pro-active and clean communication.
- Outcome – High throughput.
- Quality – High-quality work and consistency.
- Ownership – Go beyond
Requirements
- 5+ years experience in technical support for Microsoft 365.
- Bachelor’s degree in Computer Science or related field.
- Expert in SharePoint, PowerApps, and Microsoft Teams.
- Proficient in PowerShell scripting for Microsoft 365.
- Strong knowledge of Microsoft 365 security and compliance
Benefits
- Remote First
- Working hours 10.30 PM IST –7:30 PM IST
- No loss of pay for pre-approved leaves.
- Family Insurance
