Job Details
- Location: Bellevue - Washington - USA
- Experience: 3 - 6 Years
- Job Type: Permanent
- Openings: 1
- Compensation: Compensation range: $ 55,000.00 to 60,000.00 per year
Role Description
- Windows Patching and Deployment
- Windows Update
- Windows Upgrade
- Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
- Autopilot (Preferred)
- Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
- Enterprise-level troubleshooting
- Log analysis with reference to Windows Deployment
- Knowledge of Windows as a Service
- Windows Updates
- Troubleshooting
- Windows Update Servicing
- Activation
- BitLocker
- MBAM (Microsoft BitLocker Administration and Monitoring)
- Imaging, Sysprep, WDS
- Storage High Availability (HA)
- Hyper-V, Hypervisor, Hyper-V Architecture
- Cluster, Failover Cluster, Clustering
- SAN, NAS Storage Technologies
- Backup Technology, VSS (Volume Shadow Copy Service)
- Windows Firewall
- Storage and Backup Configuration Types
- Windows Server 2008 to 2019 features and variances
- Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel)
- DFS
- MSDTC (Microsoft Distributed Transaction Coordinator)
- VSS Backup
- Server Core Machines
- Server Hardware Upgrades
- Quorum in Clusters
- Failover Clustering
- Hyper-V Checkpoints
- Check Disk (CHKDSK)
- Strong communication skills with excellent spoken and written English
- Effective and professional interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
- Ability to resolve complex customer issues through telephone, email, and chat support
- Demonstrable troubleshooting skills
- Cross-team collaboration
