HiringCafe
Save Job
Posted 1w ago

System Services Representative

@ IBM
View All Jobs
Oslo, Oslo, Norway
FieldFull Time
Responsibilities:installing systems, maintaining systems, repairing hardware
Requirements Summary:On-site installation, maintenance and repair of IBM and multi-vendor systems; PC repair experience; driver's license and own car; high school diploma; Norwegian (min B2) and English proficiency.
Technical Tools Mentioned:Cognitive Support Platform, Microsoft Excel
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Your role and responsibilities

As a Systems Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components. You will serve as the on-site technical interface to clients for the completion of on-site tasks, delivering services as required by the client.
Your primary responsibilities will include:
• Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware, at client sites.
• Deliver Client-Facing Services: Provide preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, and account management to ensure high client satisfaction.
• Manage Client Relationships: Develop and maintain a thorough understanding of IBM's technical support strategy and articulate it to clients, while identifying new services opportunities to protect the revenue base.
• Maintain Accurate Records: Keep complete and accurate customer records on the Cognitive Support Platform and other relevant tools, providing accurate estimations on active work orders.
• Collaborate with Clients: Interact with customers using strong interpersonal skills to deliver services and support client needs.

As a service technician with us:

  • You will perform service on laptop PC products at our customers' locations.
  • You will be part of a team of service technicians based in Oslo.
  • The work will primarily take place in the Oslo area, but travel to other parts of the Eastern Norway region / country must also be expected.
  • You will receive thorough training on the relevant products.
  • Opportunity to further expand the work area to larger server and storage products for the right candidate.

    We can offer:

  • Pleasant working environment and modern office premises.
  • Subsidized canteen/lunch allowance.
  • Pleasant working environment
  • Pension scheme.
  • Car allowance.
  • Start-up date flexible / to be agreed.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

ABOUT IBM

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.