The Role
In an exciting and fast-paced work environment, the Systems Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, and assisting with firewall deployments rules and policies.
As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.
We have a fun-loving culture and seek employees who thrive under those conditions and promote those values.
Essential Responsibilities
- IT Support relating to issues with the internal systems and network infrastructure.
- Support services (including applications deployment, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, Microsoft Office Suite 365, etc.
- Support services for virtualization technologies including VMware and/or Proxmox applications.
- Assist with management at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security.
- Assist with the administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements.
- Assist with implementation of disaster recovery solutions.
- Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
- Timely and effective administration and maintenance of VoIP systems, ensuring high availability and performance.
- Produce documentation in an accurate and timely manner for system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure.
- Timely and effective communication with customers including incident progress statuses and updates as well as notifications of impending changes or planned outages.
- Dispatch to client sites for on-site support and project execution as needed.
Additional Responsibilities
- Provide and deliver exceptional customer service to ensure complete customer satisfaction.
- Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner.
- Apply good judgement and escalate service or project issues in a timely manner.
- Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies.
- Install workstations and printers on the LAN according to schedule or as requested.
- Perform remote maintenance and support after hours on a rotating schedule when required.
- Download and test new versions of client software for workstations to make recommendations based on findings.
- Participate in team meetings, providing input and suggestions.
- Suggest training ideas for users based on interactions from resolving support requests.
- Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
- Assist in moving PC equipment to different locations.
- Perform workstation-related setups.
Competencies
- Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
- Highly skilled and expert proficiency level of diagnostic capabilities.
- Excellent judgement to escalate service or project issues in a timely and effective manner.
- Ability to multi-task and adapt to change.
- Ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is applied to provide IT services.
- Self-motivated with the ability to work in a fast-moving, customer support environment.
- Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks.
- Comfortable with communicating with all levels of management, business, and technical users.
- Demonstrated ability to exercise judgement and work independently or as a member of a team.
- Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
- Ability to develop workable implementation plans.
- Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Educational and Professional Qualifications
- Bachelor’s degree in Information Technology or a closely related field is preferred.
- 3-5 years of experience working in an internal system support environment with an emphasis on networking and system architecture design and implementation.
- Telecom experience a plus.
- Professional IT certifications such as Microsoft Azure/Office365, VMware VCA or VCP, Cisco CCNA, CompTIA Network+, CompTIA A+, or CompTIA Security+ preferred.
Reports to:
- IT Services Manager
Travel
- Travel, if applicable, is primarily locally during the business day.
About InterDev
At InterDev, we take pride in our proven track record of delivering unparalleled Information Technology Management Support and Security services. Over the years, we have consistently met the diverse needs of commercial businesses, government bodies, and nonprofits across the Southern and Mideastern regions of the United States. In addition to managing and hosting IT operations for our valued clients, we distinguish ourselves as pioneers in Geographic Information Services and cutting-edge Telecom/VoIP technologies.
We're committed to excellence, setting the bar high for service quality while proudly leading the way in our field. Our team at InterDev values its members and is fully devoted to:
- Work/life balance
- Job satisfaction
- Professional development opportunities
- Health & wellness
We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and application environments.
Work Environment
This job operates in a professional office environment and functions in a hybrid work setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This role is predominantly sedentary, involving prolonged periods of sitting at a desk and working on a computer. Occasional lifting of up to 25 pounds may be required, along with the possibility of needing to climb ladders, stairs, or navigate uneven terrain to access equipment or work areas.
Position Type and Expected Hours of Work
This is a full-time, exempt position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.
Additional Eligibility Qualifications
Candidate must successfully complete background screening and drug screening upon acceptance of position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
InterDev is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. InterDev is dedicated to the fulfillment of this policy in regard to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, rates of pay, other compensation, termination, and all other terms, conditions, and privileges of employment.
InterDev values the diversity that military service brings to our workforce. Veterans, reservists, and National Guard members are encouraged to apply. Your service is valued here, and we welcome the opportunity to consider your application.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
