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Posted 3w ago

Tech-Augmented Intern (DevOps)

@ Digital AICademy
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Australia
$3k/moRemoteFull Time
Responsibilities:monitoring visitors, engaging leads, conducting counseling
Requirements Summary:Experience in inbound lead engagement or digital counseling, proficiency with Zoho CRM ecosystem and AI tools, strong analytical and consultative communication skills, ability to act on behavioral data in real time.
Technical Tools Mentioned:Zoho Sales IQ, Zoho Voice, Zoho CRM, Zia, Zoho CRM Blueprints
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Job Description



This is a remote position.


As a Tech-Augmented Counselor, you will play a pivotal role in driving high-impact student conversions by leveraging cutting-edge AI and automation tools within our digital immigration advisory ecosystem. Your work will directly influence the success of our program microsites by identifying and engaging high-intent prospects in real time. By combining data-driven insights with consultative expertise, you will deliver personalized, strategic guidance on visa eligibility, language training, and immigration pathways—transforming passive visitors into qualified applicants. This role is central to optimizing our inbound pipeline, reducing friction in lead engagement, and ensuring seamless, scalable student onboarding through intelligent CRM workflows.


Responsibilities:
  • Monitor live website visitors on program microsites using Zoho Sales IQ to identify high-intent prospects based on behavioral signals.
  • Initiate timely, intelligent chat interactions to engage leads with personalized, context-aware support.
  • Conduct consultative counseling sessions via Zoho Voice, using real-time profile data from AI models to deliver precise, tailored advice.
  • Collaborate with Zia (Zoho’s Enterprise AI Assistant) to leverage predictive analytics for determining the optimal "Best Time to Contact" each lead.
  • Navigate and execute workflows within customized Zoho CRM Blueprints to validate student documentation and align with backend AI validation checks.
  • Ensure consistent, high-velocity conversion of qualified leads through structured, tech-enabled processes.


Requirements

Requirements:
  • Proven experience in inbound customer support, counseling, or lead engagement in a digital or consultative environment.
  • Proficiency with CRM platforms, particularly Zoho CRM, and familiarity with AI-powered tools and workflows.
  • Strong analytical mindset with the ability to interpret behavioral data and act on insights in real time.
  • Excellent communication and consultative skills, with a focus on clarity, empathy, and precision.
  • Comfortable working in a fast-paced, tech-driven environment with a high degree of autonomy and accountability.
  • Ability to adapt quickly to evolving tools, processes, and automation systems.

Benefits

  • High-Value Earning Potential: Our commission and incentive structures mean your earning potential is tied directly to your focus—allowing you to generate substantial income well before finishing your training track .

  • Mastery of Elite Sales Architecture: Graduate with a resume that sets you miles apart from traditional sales reps . You will be fully trained and certified inside our internal systems for Zoho SalesIQ, Zoho CRM analytics, and predictive AI sales pipelines .

  • Career Fast-Track: Top-performing interns from this cohort will be transitioned directly into permanent, competitive full-time corporate counseling roles, affiliate partnerships, or senior platform operations positions as our global footprint scales .