Adeeba E Services
Posted 9y ago

Tech Support Associate - Inbound Voice Process

Adeeba E Services
Kolkata, West Bengal, India
OnsiteFull Time
Responsibilities
  • Receiving Inbound calls
  • Analyzing issues
  • Selling service plans
Requirements
  • Experienced candidates needed for Inbound Technical Support Process for US Shift. Must have dialled in Outbound Tech process for more than 6 months

Job description

Company Description:

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Job Description:

Experienced candidates needed for Inbound Technical Support Process for US Shift.

Job Role: Receiving Inbound calls from customers regarding printers, routers, e mails etc.. Analyzing the issues correctly and selling the relevant plans and software..

Candidates profile;

Must have dialled in Outbound Tech process for more than 6 months.

Must be able to close calls and take payments from the customers.

Must be confident in pitching about the service plans to the customers.

Must be very fluent in English.

Must be Comfortable for Night shift.

Benefits and facilities:

Fixed Salary on 1st of every month In Salary Account+Huge Incentives.

24 leaves in a year+comp offs+b'day leaves
Daily/Monthly Incentives

Spot Incentives

No Extension of Shift Timings

Medical benefits

Salary: Not a bar for a right candidate.

Working Days:6 days

Contact:HR @ 7686839463/ 9804149788

Qualifications: Hs/ UndergraduateAdditional Information:

All your information will be kept confidential according to EEO guidelines.

About Adeeba E Services

Provides international business process outsourcing and digital marketing services.

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Tech Support Associate - Inbound Voice Process-US Shift
Kolkata, West Bengal, India
OnsiteFull Time
Adeeba E-Services
Adeeba E-Services: Provides technical support and software services to global consumers.
1+ YOE1-2 years experience in Inbound/Outbound Technical Support in International BPO. Good communication skills in English. Experience in troubleshooting technical issues.
Printer, Router, Antivirus, Computer, Email