Job Title: Technical Advisor
Job Requisition Number: RC473717
Category: Information Technology
Pay Type: Exempt
Locations:
Collierville, Tennessee 38017
United States
Atlanta, Georgia 30354
United States
Seattle, Washington 98108
United States
Plano, Texas 75024
United States
Chicago, Illinois 60642
United States
Chalfont, Pennsylvania 18914
United States
Job Summary:
Provide leadership and initiative in the overall coordination of high level and detailed design deliverables including designs for technical architecture and system interfaces to meet business requirements/specifications for significant projects. As needed, apply specialized technical knowledge to advise other teams and recommend solutions to technical design problems. Lead and/or assist in resolution of complex production problems. Mentor development of those in less senior positions.
Minimum Qualifications:
Bachelor's Degree, in computer science, engineering, information system or related field and/or equivalent formal training or work experience. Requires five (5) or more years qualifying work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements.
Job Details:
Lead and support FedEx contact center strategy and technology stack. Must have significant telephony architecture experience with the Five9 platform, as well as call routing, IVR, WFM, ACD and other telephony tools. Experience working with large customer-facing platforms a plus. Ideal candidate will have familiarity with cloud-based telephony deployments and experience running enterprise-wide projects through design and implementation into long-term support. Responsible for creating technical documentation and training materials to other teams. Helps to develop the skills of those in less senior positions.
Domicile Location:
Remote - USA
Memphis, TN
Chicago, IL
Seattle, WA
Atlanta, GA
Plano, TX
Remote Work:
This position can also be domiciled anywhere within the United States based on business needs.
Relocation:
Relocation assistance may be provided based on business needs.
Application Deadline / Criteria:
To be considered for this opening, upload current copy of Resume to include beginning and ending dates for each employer/position and answer job screening questionnaire by close of business (5:00 PM CST) on Monday, February 7, 2022.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune "World’s Most Admired Companies" – 2021
- Forbes "Best Employers for Diversity" - 2021
- LinkedIn "Top 100 Companies" - 2021
- TIME "100 Most Influential Companies" - 2021
- World HRD Congress "Best Gender Equality Workplace" – 2021
- InsiderPro ComputerWorld "Best Places to Work for IT" – 2021
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].