About the role

We have an exiting role to work within our new Tooling team that sits in the heart of the Technical Operations division. As a Technical Coordinator you will work to manage and keep abreast of upcoming releases, patching requirements, license and certificate renewals and aligning relevant technical resource to implement. You will work closely with the ServiceNow and Automation developers to track and coordinate requests within the business and ensure we keep records of these through their lifecycle, helping represent changes through our CAB process. Another key responsibility will be to track, record and manage our development tools and ensure they aligned to latest product and security releases. This role would suit someone who is keen to have high-level management of a wide range of core applications and tools and someone with a proven track record of similar co-ordination roles and experience.

As a Technical Coordinator you will:

• Review, analyse and evaluate IT incidents, problems, changes and service requests assigned to the Technical Operations team in accordance with SLA’s, policies and procedures to ensure solutions meet business needs and are aligned to Group IT Strategy.
• Identify, evaluate and support on major IT environmental issues affecting software applications especially those relating to resolution of live technical incidents and systems problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework.
• Develop and maintain IT technical standards and policies for software, technology, information and services that are aligned to industry practice and the strategic IT roadmap to deliver consistent and effective IT software design and application.
• Build and maintain effective relationships with internal and external stakeholders, third party suppliers and consultants to ensure the effective delivery of objectives and representation of the function. Identify, propose and implement improvements for supported applications to drive continuous improvement in the delivery of quality and efficiency that meet recognised IT standards.
• Deliver short term / one off projects and activities as required by and to the standards and outcomes agreed with the Line Manager.

About you

We are looking for an individual with the following skills:

Essential:

• Extensive experience working with Windows OS
• Evidence of effective troubleshooting skills at a 2^nd/3^rd Line Level
• Experience of supporting Internal applications
• Excellent communication skills
• 5 GCSE’s or equivalent (which must include Maths and English)

Desirable:

• Understanding of Group Policies
• Experience of PowerShell, Python, JavaScript or HTML
• Experience of working with CyberArk or a similar solution
• Working knowledge of Active Directory
• Experience of using SCCM or Rundeck
• Understanding of Citrix/XenApp/Xen Desktop environment
• Experience of Nutanix or Azure (or similar Cloud experience)
• Experience including but not limited to Ifaces, Billing center, Claimcenter and Life systems
• Experience of working within an ITIL framework
• ITIL foundation or working towards
• Relevant industry experience

**This role will include occasional structured out of hours support for releases and patching**

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: 

• A competitive salary
• Annual bonus (up to 17.5%)  
• Contributory pension scheme (maximum of 12% company contribution)  
• 25 days holiday plus bank holidays (additional holiday purchase scheme) 
• Employee discounts  
• Gym subsidy   
• Health and wellbeing plan 
• Life Assurance cover 
• Discounts on a range of NFU Mutual insurance policies

 

NFU Mutual are happy to offer its employees informal homeworking. Our teams is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office, with the remaining days home based should you wish. Due to COVID-19, our employees continue to work from home and a return to the office is being planned for later in the year.  

Working at NFU Mutual

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution. 

At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.