Arraya Solutions, a leading Mid-Atlantic technology consulting firm and Managed Services provider located just outside Philadelphia, is looking for a Technical Program Manager to join our team!
We are a culture that embraces change, values family and are actively involved with the community.? Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
Job Summary
Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Core Responsibilities
- Understands the scope of technical programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.
- Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.
- Creates program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks.
- Assists in the development of key milestones, objectives and success criteria for the program.
- Ensures clear communication and alignment with stakeholder and delivery teams.
- Supports the budget and resource forecasting exercises.
- Identifies and analyzes risks and issues while providing resolutions to a diverse range of complex problems.
- Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with team to assist in action item resolution and track completion.
- Ensures program milestones are accomplished and ensures overall timelines are met.
- Documents all major plan changes in scope, approach and date delivery. Determines and develops approach to solutions.
- Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Follows established policies and procedures.
- Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
- Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
- Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
- Must be able to work nights and weekends
- Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges
