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Hireframe is a recruitment and staffing firm that provides nearshore and offshore talent solutions on behalf of its clients.

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Posted 3mo ago

Technical Project Engineer

@ Hireframe
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Mexico
RemoteFull Time
Responsibilities:Lead implementations, Configure platforms, Coordinate onboarding
Requirements Summary:CCaaS/UCaaS, telephony configuration, API integrations, SaaS onboarding; strong problem-solving; remote cross-functional work; excellent English communication.
Technical Tools Mentioned:CCaaS, UCaaS, Zoom, Genesys, Five9, Dialpad, APIs, SaaS, UAT, Onboarding, Workflows
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Job Description

We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

  • Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
  • Own and manage 1–2 concurrent client implementations depending on workload
  • Conduct project scoping, requirements gathering, and solution design with clients
  • Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
  • Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
  • Support integration and configuration of APIs and connected systems where applicable
  • Facilitate client onboarding sessions, training, and implementation workshops
  • Serve as the primary point of contact for clients throughout the implementation lifecycle
  • Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
  • Ensure smooth transition to vendor support or operations teams after go-live
  • Create and maintain implementation documentation, onboarding guides, and technical playbooks
  • Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time