WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Job Description
Position: Technical Project Manager
Department: PMO
Job Summary:
A Technical Project Manager leads the planning, execution, monitoring, and successful
delivery of technical projects. They bridge business objectives and technical execution by
coordinating cross-functional teams, managing stakeholders, prioritizing initiatives,
mitigating risks, and ensuring projects are delivered on time, within scope, and within
budget.
Key Duties and Responsibilities:
● Determine internal and external client technical requirements through research,
discovery sessions, and business analysis.
● Translate business strategies into technical project roadmaps and execution plans.
● Lead end-to-end planning, execution, monitoring, and closure of software and web
development projects.
● Collaborate with stakeholders to understand business value and prioritize projects
based on strategic impact.
● Manage and prioritize product and project backlogs with Business Analysts and Product
Owners.
● Develop project schedules, milestones, resource plans, budgets, and delivery timelines.
● Coordinate developers, QA, UI/UX, DevOps, Business Analysts, and third-party vendors.
● Monitor project progress, deliverables, dependencies, risks, issues, and change requests.
● Ensure quality, timely delivery, and adherence to SDLC and Agile/Scrum methodologies.
● Facilitate sprint planning, daily stand-ups, reviews, retrospectives, and status meetings
as applicable.
● Work closely with Business Analysts to validate product requirements, user stories, and
acceptance criteria.
● Provide technical recommendations when evaluating solutions and preparing business
cases.
● Identify automation and process improvement opportunities to increase operational
efficiency.
● Maintain project documentation including project plans, RAID logs, status reports, and
lessons learned.
● Communicate project status, risks, and recommendations to management and
stakeholders.
● Ensure effective collaboration between internal teams, clients, and third-party partners.
Requirements
Key Deliverables:
● Project Charter and Scope Documentation● Project Plan, Timeline, and Resource Allocation
● Product/Project Backlog and Prioritization
● Risk, Issue, and Change Logs
● Sprint and Status Reports
● Stakeholder Communication Reports
● Project Closure Report with Lessons Learned
● Successful delivery of approved technical projects
KPIs / Success Metrics:
● On-time project delivery
● Budget adherence
● Stakeholder satisfaction
● Sprint/release predictability
● Reduction of project risks and escalations
● Quality metrics (defect leakage/rework reduction)
● Vendor and third-party performance
● Team utilization and delivery efficiency
Goals:
● Seamless execution of technical and web development projects.
● Effective management of third-party contractors and vendors.
● Efficient utilization of project resources.
● Strong collaboration across cross-functional teams.
● Consistent delivery of high-quality technical solutions aligned with business objectives.
Qualifications:
● Bachelor's degree in Computer Science, Information Technology, Engineering, or related
field.
● 5+ years of project management experience in software or web development.
● Knowledge of Agile, Scrum, Kanban, and SDLC.
● Experience with Jira, Confluence, ClickUp, Azure DevOps, or similar tools.
● Strong stakeholder management, communication, leadership, and problem-solving
skills.
● PMP, PRINCE2, Scrum Master, or Agile certifications are an advantage.
Benefits
What We Offer:
Competitive salary
Supportive and collaborative team environment
Competitive salary
Private health care
Happy Friday
