Technical Sales Representative - Lifecycle Services
This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.
Marlen International (“Marlen”) has been trusted by the world’s leading food brands for more than 70 years. Located in Riverside, MO. Marlen is recognized as a global manufacturer of highly engineered food processing equipment and systems that design and build innovative solutions for the food processing industry.
As a service, we provide equipment lifecycle management programs through our Duravant Lifecycle™ Service team shaped to meet our customer needs. We provide a consultative approach to help our customers optimize the performance of their equipment. Our goal is to deliver service solutions that reduce operational disruptions and costs, optimize safety and quality, and improve overall equipment effectiveness within their operation. Our focus on OEM genuine parts is just one of many ways we work to bring value to our customers.
POSITION SUMMARY:
The Technical Sales Representative supports the growth of Lifecycle Services revenue by promoting and selling aftermarket parts, field services, upgrades, rebuilds, preventive maintenance programs, and other service-related offerings. Working closely with customers, Regional Sales Managers, Customer Service, and Field Service teams, this position identifies sales opportunities within Marlen's installed equipment base and assists customers in selecting solutions that improve equipment performance and reliability.
This role is responsible for proactive customer outreach, opportunity tracking, quotation support, and follow-up activities while delivering exceptional customer service and helping achieve Lifecycle Services sales objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Promote and sell aftermarket parts, service, upgrades, rebuilds, and preventative maintenance solutions.
- Proactively contact customers to identify equipment support and service needs.
- Leverage CRM, install base, sales, and service data to identify sales opportunities and customer trends.
- Prepare quotations, proposals, and sales documentation.
- Follow up on customer inquiries, quotations, and open opportunities.
- Maintain accurate customer, opportunity, and activity records in CRM.
- Collaborate with Customer Service, Field Service, Engineering, and Regional Sales Managers to support customer requirements.
- Assist customers with product selection and provide technical information regarding service offerings.
- Support sales promotions, marketing campaigns, and customer outreach initiatives.
- Monitor customer purchasing patterns and equipment history to identify additional sales opportunities.
- Participate in customer visits, trade shows, and training activities as required.
- Provide timely communication and follow-up to ensure a positive customer experience.
Qualifications
POSITION REQUIREMENTS:
- Associate's degree or equivalent experience preferred.
- 2+ years of experience in technical sales, inside sales, customer support, aftermarket sales, or industrial equipment sales.
- Strong customer service and relationship-building skills.
- Ability to interpret technical information and communicate solutions effectively.
- Experience using CRM systems, ERP systems, and Microsoft Office.
- Strong analytical skills with the ability to utilize customer, sales, install base, and service data to identify opportunities and support business decisions.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to travel up to 25%.
Competencies:
- Technical Knowledge
- Customer Focus
- Sales Support
- Relationship Building
- Business Analytics
- Communication
- Problem Solving
- Teamwork
- Results Orientation
PHYSICAL DEMANDS:
While performing the duties of this role, the employee is regularly required to sit, stand, walk, and use hands to operate standard office equipment. Occasional lifting of up to 25 pounds may be required.
WORK ENVIRONMENT:
This position operates primarily in a professional office environment with occasional work to production environments. While visiting customer or production environments, the employee may be exposed to moving mechanical parts, noise, and varying temperatures.
WHY YOU SHOULD APPLY:
As a Duravant Family Company, Marlen offers an excellent total rewards package and a culture that promotes long term career satisfaction, with opportunities for personal and professional growth. Additionally, Marlen participates in Doing Good initiatives to support our communities.
- Compensation: We offer competitive compensation
- Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
- Development: We have education and training programs which include an educational assistance program
- Time Off: We offer paid holidays and paid time off
- Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
- Core Values: Do What’s Right, Champion Customer Success, Respond Fast - Deliver Faster, Work Together - Win Together, Ignite What’s Next Culture: We are driven by our number one asset - our employees, and their successes
- Doing Good: We love to be active members of our community! We have volunteer opportunities throughout the year.
Equal Opportunity & Accommodation Statement:
Marlen is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and will provide accommodation throughout the recruitment process in accordance with applicable legislation.
