The Technical Support Representative will play a crucial role
in providing technical assistance and support to customers with a primary focus
on technical and billing inquiries. This role involves troubleshooting.
Technical issues, ensuring customer satisfaction, and effectively communicating
with both technical and non-technical customers.

Responsibilities:

• Serve as the primary point of contact between the company
  and its customers, delivering exceptional service through various communication
  channels including voice calls, chat, email, and others.
  
• Record and document customer inquiries and complaints
  accurately and thoroughly.
  
• Utilize a combination of technical expertise and
  problem-solving skills to guide customers through diagnostic and
  troubleshooting procedures, resolving issues efficiently.
  
• Document all relevant information about customer
  inquiries and complaints, including root causes and resolutions.
  
• Collaborate with other teams to escalate and resolve
  complex customer issues as needed, ensuring timely resolution and customer
  satisfaction.
  
• Proactively communicate with customers to provide updates
  on issue resolution progress and gather any additional information required.
  
• Stay updated on industry trends and
  technological advancements to continuously improve service delivery.
  
  

Requirements

• Bachelor’s degree in a relevant field or equivalent work
  experience.
  
• Relevant certifications in customer support or technical
  fields is a must. (e.g.CCNA)​
  
• Exceptional verbal and written communication skills in
  English, with the ability to articulate technical concepts clearly and
  effectively.
  
• Strong interpersonal skills and a customer-centric
  approach, with the ability to maintain professionalism and a positive attitude
  in all interactions.
  
• Proficiency in explaining technical issues to both
  technical and non-technical audiences.
  
• Analytical mindset with strong problem-solving abilities,
  capable of diagnosing and resolving technical issues efficiently.
  
• Familiarity with a range of computer hardware and software,
  with the ability to quickly learn and adapt to new technologies.
  
• Thorough understanding of internet technologies and
  applications, including troubleshooting methods.
  
• Experience with trouble ticketing systems and the role of
  customer care agent is a must.
  
• Preferable Cairo Residents.
  
• Open to work Egypt’s New Administrative Capital