Technical Support Engineer - API & Integrations

CTG is seeking to fill a hands-on Technical Support Engineer with a developer mindset and L2/L3 support experience to troubleshoot customer-facing API and integration issues. This role combines technical support, debugging, coding, and customer communication. Location: Remote Duration: 6 months Responsibilities Provide L2/L3 support for APIs, integrations, authentication, API contracts, and error-code issues. Support customer onboarding and troubleshoot technical issues through resolution. Reproduce and diagnose problems using code, logs, databases, and other tools. Develop fixes, code changes, pull requests, and database scripts and support them through release. Support both legacy Current Gen and NextGen platforms. Communicate technical issues and solutions effectively with customers and internal engineering teams. Own issues through resolution and escalate complex problems appropriately. Required Qualifications 1–2 years of recent L2/L3 technical support or engineering experience. API and systems integration experience. Development experience with the ability to make and troubleshoot code changes. Strong debugging skills using application code, logs, and databases. Strong customer-facing communication and problem-solving skills. Demonstrated ownership and ability to drive issues to resolution. AI/MCP troubleshooting or triage experience is a plus. Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred, or equivalent technical experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $35.00 to $42.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.