As Technical Support Engineer helps your customers and our own Field Service Engineers in the event of malfunctions. You analyze technical reports and you look at controls, electrical diagrams and machine data. In addition, you consult with colleagues from service and with specialists of the factory in Italy in the event of complex breakdowns.

You record malfunctions and solutions and share findings with Service Engineers in the Benelux and with Engineers from the factory in Italy. A lot of contact is by telephone or online, sometimes you look at a machine on location.

This is what you get

• Small organization, short Lines
• Working on Own products
• Modern tools and technology
• Large and well known client
• Professional back up in Italy

Discover more:

https://www.talentnetwerknederland.nl/vacature-technical-support-engineer-blm-groep-405

This is what a working day looks like

8.15 a.m .
You arrive at the office in Veghel. With a few colleagues, you talk about an interesting malfunction last week at a customer in Belgium.

8.30 a.m .
A customer has a problem with the software of his machine. You log in remotely to watch. You analyze the message and view the machine data and settings. The cause is not immediately clear. You collect the necessary data and send it to the specialists in the factory in Italy.

10.30 a.m .
A customer calls with a question about replacing his server. You discuss what is technically needed and what steps are involved. Together you plan a Teams meeting for next week to go over this further.
Then you help another customer with a question about a new installation and you think along with a programmer at a customer about the best way to cut a product.

12.15 p.m .
Time for lunch.

13.00 hrs
After lunch you see that there is a response from the engineers in Italy to the question you had put out this morning. You call the customer and log in remotely again to watch. Together you test the proposed solution. The machine is working as it should. You record the solution in the ticket system.

2.30 p.m .
Via a remote connection, you can watch a machine at a customer's site. You analyze the report, check the settings and help the customer get back on track.

15.00 hrs
A colleague from sales asks if you can take a look at a request for three new machines at a customer in the west of the country. The customer has a number of technical questions about the application and configuration of the machines.
At the end of the day, you update your tickets and make sure that all information is correct in the system.

17.00 hrs
Your working day is over.