About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
Job Summary
This second shift technical support opportunity is with our combined Core/Hardware team. The primary focus of this role will align with the Hardware (HW) functions.
The Hardware support team assists with providing remote troubleshooting support for all NetApp HW devices including switches, storage filers, cables, Storage Disk, Network Cards, Chassis, power supplies, etc. You may also assist with parts ordering and planned and unplanned recovery activity/actions support for customer admins. Our environment is a mix of Windows and Linux. Storage support or similar industry background is ideal, but not required.
From a Core perspective you'll learn about the actual NetApp Ontap Software (SW) that runs on the NetApp HW devices. Here we perform troubleshooting of all issues that are tied back to the Ontap SW. We provide support during Ontap upgrades and identify and resolve any issues that occur during or after upgrades. We also assist with identifying and resolving network issues, configuration issues, storage capacity issues, ransomware, version conflicts, permission issues, failing backups, and system performance and Storage Encryption issues.
* This is a second shift opportunity that can be located in either Research Triangle Park (RTP) NC or Wichita KS. Approximate hours are Monday-Friday, 1pm-10pm local time. Additional compensation is offered for working an off-shift schedule. Candidates local to one of these areas need only apply! *
Job Requirements
Understanding of the following:
RAID
Switches/Routers/Cables
Network cards
Storage Disk
Windows required, Linux desiredSecondary skills:
Networking and TCP/IP
SW upgrades
SAN/NAS
NFS
CFS
ONTAP or similar storage background•Strong written, verbal, interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
•Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
•Ability to follow standard engineering principles and practices.
•Creative approach to problem solving.
Education
Typically requires a minimum of 2-5 years of related experience with a Bachelor’s degree; or equivalent combination of applicable education/training/certifications and related professional work experience.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
U.S. Residents Only: As a U.S. federal contractor, in accordance with President Biden’s recent Executive Order for U.S. federal contractors, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a medical or religious reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions.
