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SA
Posted 1y ago

Technical Support IT Engineer - Dublin - MSP Microsoft Engineer

Stack and Co
View all open roles
Dublin, Dublin, Ireland
€32k-€38k/yrOnsiteFull Time
Responsibilities
  • log tickets
  • provide support
  • troubleshoot networking
Requirements
  • 1-3 years IT support experience
  • MSP/Microsoft Partner experience preferred
  • Microsoft 365/AD, Windows
  • Basic networking
  • Ireland work eligibility
Technical tools mentioned
Microsoft 365Active DirectoryWindowsDNSDHCPNetworking

Job description

Technical Support Engineer Level 1 - MSP Microsoft Partner - Dublin 12

Office based role 5 days per week in Dublin 12. 

Our client, a growing and dynamic MSP based in Dublin 12, is seeking a motivated and enthusiastic Level 1 IT Support Engineer to join their technical support team. This is an excellent opportunity for someone early in their IT career who wants to grow within a fast-paced managed services environment.

You’ll work as part of a collaborative helpdesk team, providing frontline support to clients and assisting with day-to-day technical issues. You’ll also receive support, ongoing training, and the opportunity to develop your technical skills further.

Key Responsibilities:

  • Act as the first point of contact for technical support via phone, email and ticketing system

  • Log, track and update support tickets with accurate detail

  • Provide support for desktops, laptops, printers and mobile devices

  • Perform password resets, account administration and software installations

  • Provide support for Microsoft 365 and common business applications

  • Troubleshoot basic networking issues (IP addressing, DNS, DHCP)

  • Escalate complex issues to Level 2 engineers with clear documentation

  • Assist with onboarding and setup of equipment for new users

  • Work closely with colleagues in a professional, customer-focused manner



Requirements

  • 6–12 months+ experience in an IT Support or Helpdesk role

  • Must have experience working in an Irish MSP or Microsoft Partner

  • Microsoft 365 administration and Active Directory experience is required

  • Strong knowledge of Microsoft Windows and Microsoft 365

  • Basic networking understanding (IP, DNS, DHCP)

  • Excellent communication and customer service skills

  • Ability to follow procedures, log issues and work to SLA

  • Must be based in Ireland and have a valid visa to work legally to work in Ireland



    • Benefits

    Benefits (after probation):

    Basic salary for this Level 1 IT Support role Euro 32,000 - 38,000

    • Company pension scheme

    • Income protection

    • Training allowance for professional development

    • Regular team building events

    • Staff discounts on IT hardware

    If you have the required technical support experience within an MSP, send your CV to Stack and Co today.

    You must be legally permitted to work in Ireland and currently located in Ireland to apply. No visa sponsorship available.