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AE
Posted 9y ago

Technical Support process for US shift (Inbound)

Adeeba e Services Pvt. Ltd.
View all open roles
Kolkata, West Bengal, India
₹10k-₹20k/moOnsiteFull Time
Responsibilities
  • handle inbound calls
  • diagnose issues
  • sell plans
Requirements
  • Experience in outbound tech support (6 months–1 year)
  • Able to close calls
  • Good convincing and sales skills
  • No freshers
  • Salary and shift info provided
Technical tools mentioned
PrinterRouterAntivirusTechnical Support Tools

Job description

Job Description:

Urgent Requirement Of Inbound Callers For Tech Support

Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Candidate Profile:

Must Have Experience in Outbound Tech Support for more than 6 months-1 year

Must know how to close their own calls.

Must have good convincing and sales skills.

Salary:Rs.10,000-20000/month(fixed)+Huge Incentives

Shift : 8:30pm-6:30am

Working Days: 6 days(rotational Off 1 day)

Kindly Note: NO FRESHERS AND DOMESTIC BPO EXPERIENCED CANDIDATES ARE APPLICABLE

Contact:Devopriya(HR) @ 7059753939 for further queries

Additional Information:

• Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates




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