Technical Support Representative - Danish-English

27010

Technical Support Representative Tier 1

Engage

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll be troubleshooting with customers and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You’ll be able to recognize, apply and explain your product or service knowledge.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Eligibility Guidelines (iAspire)

Most associate role transfers between programs are managed locally by Talent Acquisition. TTEC prioritizes current associates for new programs, and it’s not required for you to re-apply unless instructed by your Human Capital partner to do so. These guidelines do apply when you actively apply to any other roles internally.

• 6 months or more tenure in current position  
• GCA level no more than 2 levels above current role  
• Resides within Sofia, Bulgaria 
• Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, You’ll

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers 
• Follow up on specific issues and resolve to completion

What You Bring to the Role

• Less than 1 year of technical support and troubleshooting experience  
• Basic level of knowledge and experience with moderating computer software or hardware related issues

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.