HiringCafe
Lofty
Posted 18h ago

Technical Support Representative

Lofty
lofty.comView all open roles
Philippines
OnsiteFull Time
Responsibilities
  • handling requests
  • troubleshooting issues
  • managing tickets
Requirements
  • Requires 3+ years of technical
  • Customer, or SaaS support experience
  • Strong written and verbal English
  • Ticketing system experience
  • Multitasking
  • Troubleshooting, and customer service skills
Technical tools mentioned
Help CenterConfluenceJIRAZendesk

Job description

Description

Role Overview

Provide technical and customer support to users of the Lofty platform through email, chat, and inbound calls. Your role is to resolve issues efficiently, guide users on platform usage, manage escalations through JIRA, and ensure clients receive timely updates until resolution.


Key Responsibilities

  • Handle support requests via email, chat, and phone
  • Troubleshoot issues using product knowledge, Help Center, and Confluence
  • Create and manage JIRA tickets for unresolved concerns
  • Follow up with clients and internal teams on pending tickets
  • Maintain accurate documentation and clear communication
  • Assist with upselling add-ons or lead generation solutions when appropriate
  • Use AI tools to improve response speed and support efficiency
Requirements


  • 3+ years of technical support, customer support, or SaaS support experience
  • Strong English communication skills (written and verbal)
  • Experience with ticketing systems like JIRA, Zendesk, or similar
  • Ability to multitask across calls, chats, and emails
  • Strong troubleshooting and customer service skills
  • Experience supporting US clients is a plus
  • AI experience or familiarity with AI tools is a plus, but not required

About Lofty

AI-powered platform for real estate and property management.

Year founded
2016
Employees
610
Industries
Real Estate TechnologySoftware as a Service (SaaS)
Activities
Real estate CRM softwareProperty management softwareReal estate marketing automationClient accounting servicesLead generation platform
Organization type
Public
Subsidiaries
LoftyWorksThe Letting PartnershipTrucker Path
Headquarters
US

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