The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.
Main Responsibilities:
- Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation
- Integrate product changes into up-to-date documentation
- Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team
- Promote continuous improvement through ongoing quality assurance
- Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations
- Make continuous improvements to style, layout, editorial standards, and publication methods
- Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance
- Apply knowledge of adult learning theory and visual learning design to development of eLearning content
- Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery
- Analyze content usage and factor the results back into better experiences for the users
- Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance
We are looking for candidates who have:
- Minimum of 5 years hardware/software technical writing experience
- Excellent writing and editing skills (provide samples)
- Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development
- Documented complex systems
- Has delivered user content for a SaaS based solution
- Experience with source control (SVN) and simultaneous, multiple releases
- Intermediate screen capture tool skills
- Intermediate understanding of Agile Scrum
