About the Department

The starting salary range for this position is $49,991 –$58,811, depending on qualifications; full salary range for the position is currently $49,991 to $79,503 annually.

The required schedule includes days, evenings, and weekends.

Normal Public Library seeks a creative, innovative, technically inclined, and team-oriented individual to join an outstanding Technology Team within an organization dedicated to providing excellent services, collections, and programs to all in our community. This position is responsible for installing, configuring, maintaining, troubleshooting and upgrading computer hardware, software and peripheral equipment within the library network, which includes multiple audio/visual components, software and systems. This position reports to the Technology Manager.

Position Duties

Provide technical support on library hardware and software.
System Maintenance & Administration: Maintain, configure, and monitor hardware, software, user endpoints, and related network components.
Monitor system functions and logs to verify correct system operation.
Install and configure PC components in new and existing computers.
Diagnose and test malfunctioning computers, printers or peripherals to determine and implement corrective procedures. Perform repairs as needed.
Install and replace inadequate software, update existing software with new releases and make minor modifications as needed to maintain efficient operations and user needs.
Support development and implementation of new hardware/software systems and support ongoing hardware/software replacement projects.
Documentation & Reporting: Enter and/or maintain detailed notes, create, maintain, and update the library's knowledge base, and generate reports using various reporting tools.
Acquire and maintain technical expertise and proficiency with all related and relevant software and computer systems. Participate in departmental and library-wide training and activities, including technology and safety training.
Cross-Functional Collaboration: Work alongside the Town Innovation and Technology Department, other IT departments, project managers, and vendors to ensure technical changes integrate smoothly into daily operations.
Research and evaluate new technologies to improve operational efficiency, security, and service delivery.
Respond to questions, requests, or issues concerning technology needs.
Perform other duties as assigned, relative to operational needs of the library.

Minimum Qualifications

Strong analytical and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues efficiently.
Excellent customer service and interpersonal skills; able to communicate technical concepts clearly to non-technical users.
Ability to prioritize demands and meet deadlines with a high attention to detail.
Strong knowledge of PC and laptop hardware, configuration, and troubleshooting.
Proficiency with Windows 11 operating systems and familiarity with Windows Server OS, macOS, iOS, and other mobile platforms.
Experience with Microsoft Office and Google Workspace is required and experience with automated checkout systems, material handling systems, public reservation and print systems is preferred.
Understanding of an Integrated Library System and its integral role in library service.
Considers the three pillars (Environmentally Sound, Socially Equitable, Economically Feasible) of the Sustainable Libraries Initiative in day-to-day work.
Skilled in documenting procedures, maintaining accurate records, and following established IT support processes.
Capable of providing end-user training in both one-on-one and small-group settings.
Demonstrated ability to adapt to changing technologies and expand technical expertise.
Work autonomously while collaborating effectively within a team environment.
Exercise sound judgment, logic, and reasoning in troubleshooting and decision-making.
Maintain confidentiality and integrity when handling sensitive systems and data.
Ability to pass a comprehensive background check.
Demonstrated ability to work with diverse populations of all ages.
Flexibility to adapt to changing situations and to varied work schedules.
Physical ability to perform a variety of manual tasks such as lifting, bending, standing, or walking for extended periods of time.
Valid driver’s license with an acceptable driving record/history.

Other Qualifications

Experience in Information Technology or similar training/experience required.
Bachelor’s Degree and previous Information Technology experience preferred.
Any other combination of education or professional experience in PC support, networking, or systems administration which provides the required knowledge, skills and abilities.
Possess supervisory capabilities and/or excellent communication skills

Benefits

Town of Normal Employee Benefits Summary

Progressive Salary Administration

With acceptable performance, automatic increases at six months (end of probation), twelve months, and twenty-four months. Employees then receive an annual merit step on April 1st each year until they reach the top of the position’s salary range. The salary schedule may be modified for cost of living adjustments in April capped at 5% annually.

Group Health Plan
The Town has a comprehensive self-funded medical plan with UMR Preferred Provider Option (PPO). Employees may choose among two plan design options: a traditional PPO plan with a $500/person and $1000/family deductible or a High Deductible Health Plan with a Health Savings Account (HSA) component.

The Town currently pays the monthly insurance premium for full time employees who participate in the wellness program. The Town may contribute to employee HSAs based on an employee's plan selection. Dependent coverage is available with the Town contributing 50% toward the dependent premium.

Group Dental Plan
The Town has a comprehensive self-funded dental plan that provides payment of 80% of eligible expenses for preventive and 70% of basic & major care. Preventive dental benefits are not subject to the deductible. The Town pays the monthly premium for full time employees. The maximum benefit is $2,000 per person per calendar year and covers orthodontics, 50% up to $2000 per lifetime per covered individual. Dependent coverage is available with the Town contributing 50% toward the premium.

Vision Plan
VSP is the provider of the Town's vision plan. There are two plans for employees to choose from. The plans cover a portion of the cost of exams, contacts, lenses and frames. Refer to www.vsp.com for more information about benefits, discounts and doctor listings.

Pension Programs
The Illinois Municipal Retirement Fund (IMRF) is the pension system for all classified civilian employees. Retirement benefits are based on two factors, the years of service and each member's highest 48 months of earnings as an IMRF member. This plan includes short and long-term disability and death benefits. Employees contribute about 4.5% of earnings annually in addition to the Employer's contribution. By state statute, sworn Police Officers and Firefighters are eligible for pension programs administered by independent pension boards.

Deferred Compensation and Roth IRA Plans
The Town offers a voluntary 457 retirement savings plan through MissionSquare Retirement. Per IRS regulation, employees have the option of contributing a portion of their salary up to a predetermined dollar limit in effect for that year or 100% of gross salary, whichever is less. Town employees also have the option of making Roth IRA contributions through payroll deduction.

Flexible Spending Plan
This is a salary reduction plan in accordance with IRS regulations. Participants selecting pre-tax payment of their dependent health and dental premiums, day care expenses or non-covered medical expenses will have those payroll deductions sheltered from taxable income.

Life Insurance
The Town provides a $30,000 term policy with Accidental Death & Dismemberment coverage to all full time employees. Optional dependent coverage for spouse ($10,000), and children over 6 months ($3,000) is available. The Town offers two voluntary life insurance programs. One is a decreasing term life insurance program sponsored by IMRF. The other is a term life program from The Standard that can be purchased for employee, spouse and dependent children. Evidence of insurability may be required.

Holidays
Eleven paid holidays are provided each year. They are New Year's Day, Dr. Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Day after Thanksgiving, Christmas Day, and one Floating Holiday.

Personal Convenience Days
Full time and regular part time employees receive three paid days per fiscal year. New hires receive a pro-rated share of PC time at hire. Increases of one additional day occur after reaching 20 years of service then again after reaching 25 years of service.

Vacation Leave
Full time employees earn vacation monthly based on the following:

Less than 5 years of service 2 weeks
Between 5-9 years of service 3 weeks
More than 10 years of service 4 weeks

Regular employees working less than full time accrue a prorated share of leave time.

Sick Leave
Classified employees earn sick leave at the rate of one day per month, twelve days per year. Maximum accumulation is 120 days. Employees may use sick leave for personal illness, injury, or doctor's appointments. Employees may also use sick leave for needed care of a spouse, dependent less than 18 years of age, or parent.

Family Medical Leave Act (FMLA)
Pursuant to the Family and Medical Leave Act of 1992, all eligible employees may receive up to 12 weeks of FMLA leave for qualifying events.

Parental Leave
Eligible employees may take up to four weeks of paid leave to provide care immediately following the birth or adoption of a minor child.

Education/Training
Full time employees may be eligible to apply for tuition reimbursement. For pre-approved classes or courses the Town will pay up to $2500.00 per calendar year. Some positions may have opportunities to attend conferences, workshops, or other on-going professional development.

Employee Assistance Program
The Town's EAP provides professional counseling services and specialty referral for employees and dependents. Services include meeting with employees or dependents to determine the proper course of treatment, providing some counseling services free of charge, or referring the client to an appropriate outside counselor. The Town's health plan may pay for a portion of counseling services.

Wellness Program
The Wellness Program includes an annual health risk appraisal screening. The Town also offers a wellness program to all employees covered on the group health insurance. This program provides fun, interactive challenges, in addition to access to personal health coaching, a trainer, and a dietician.

Employee Credit Union
The Town supports the Normal City Employees Federal Credit Union (NCEFCU). NCEFCU provides an alternative institution for personal savings through payroll deductions. Employee/members may be eligible for a signature loan and for collateralized loans.

Miscellaneous Benefits
Other benefits may include an Employee Appreciation Luncheon, Length of Service recognition, Holiday Gift Certificates, Employee Holiday Luncheon, employee outings and other tokens of appreciation.

*This is a summary highlighting some of the Town benefits. It is intended as an overview. The Town reserves the right to amend or end any or all benefits under its control. Benefits for Police and Fire employees covered by a Collective Bargaining Agreement are detailed in the C.B.A. These agreements must be consulted to ascertain any benefit eligibility or benefit details. For specific questions on benefits contact the Human Resources Department.

Agency Information

Employer: Town of Normal
Address: 11 Uptown Circle

Normal, Illinois, 61761
Phone: 309-454-9518
Website: http://www.normalil.gov

Technology Assistant

Job description