·       Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues

·       Install, configure, and update software applications on end-user devices

·       Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc.

·       Manage Hyde Park’s servers and network infrastructure

·       Administer and troubleshoot email system, network and internet connection, server’s software and hardware related problems

·       Monitor LAN/WAN performance and availability providing second level support for all IT related issues

·       Determine software and hardware requirements to ensure the availability and reliability of IT systems and services

·       Install and configure computer hardware operating systems, applications, and IP phones

·       Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults.

·       Set up new users’ accounts and profiles, deal with password issues, and support management in all IT related topics

Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements